Customer Service Representative

TPD® Workforce Solutions is a highly established leading construction company seeking a full-time Customer Service Representative or Dispatcher. The role involves assigning work, answering calls from technicians and client dispatchers, and ensuring work is completed safely and on time with a high degree of quality. Responsibilities Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met Handle inbound calls from technicians and offer assistance as required to manage workload and outbound calls to technicians to ensure job status information is up-to-date and accurate Handle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication between teams Complete outbound calls to technicians to ensure job status information is up to date and accurate Creation and management of reports, tracking unique bookings, system errors, etc Skills Prior work experience in Customer Service (or Dispatching) Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes Ability to work under the pressure of time constraints and a fast-paced environment A stable Internet connection and the ability to work from home Strong computer skills including proficiency in Microsoft Excel, Word and PowerPoint Benefits Work-from-home flexibility (some days in-office) Remote training and technical tools provided Ongoing employee training and development Career growth opportunities Full benefits after the probationary period including medical, dental and life insurance Opportunity to join a great high-energy team! Company Overview TPD® is a Workforce Solutions provider with deep industry expertise in the Mining, Industrial Manufacturing, and Semiconductor sectors. It was founded in 1980, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is