**Customer Service Loyalty Champion II at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's V Team as a Customer Service Loyalty Champion II. In this role, you'll play a critical part in resolving customer needs, preventing churn, and driving loyalty for our valued customers. **About blithequark** At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and problem-solvers who believe that listening is where learning begins. Our V Team is dedicated to anticipating, leading, and building trust in how we show up, everywhere and always. We're passionate about driving impact and making a difference in the world. **What You'll Be Doing** As a Customer Service Loyalty Champion II, you'll be responsible for delivering exceptional customer experiences and driving business growth through proactive measures. Your key responsibilities will include: * Handling and resolving escalated customer concerns with varying levels of complexity * Turning every contact into a sale or save opportunity with a premium experience to keep customers loyal to blithequark * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Growing the business by completing full end-to-end account analyses * Executing targeted loyalty and retention strategies for high-value and at-risk customers * Providing an exceptional experience by listening for bells of churn during conversations and leveraging historical reports * Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for customers in your queue * Serving as a brand ambassador and advocate for customers throughout every contact and highlighting all that blithequark has to offer through our products and services * Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness * Identifying plans, products, and services that would suit customer needs to prevent future contacts **Where You'll Be Working** You'll work from home in this remote role, with occasional in-person training and meetings. You'll be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year. The location is Temple Terrace, FL (7701 Telecom Pkwy). **What We're Looking For** To be eligible for this position, you must have: * A Bachelor's Degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided Even better if you have: * A degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience **Home Office Requirements** * You'll work from home in this remote role, with occasional in-person meetings and training. * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable. * A dedicated, quiet, and private workspace. * blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements. * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. **Equal Employment Opportunity** We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that encourages growth, innovation, and collaboration. As a Customer Service Loyalty Champion II, you'll have the opportunity to: * Work from home with occasional in-person training and meetings * Develop your skills and expertise in customer service, sales, and loyalty * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences * Enjoy a competitive compensation package, including benefits and perks * Pursue opportunities for career growth and advancement within the company * Make a meaningful impact on the lives of our customers and the community **How to Apply** If you're a motivated and customer-focused professional who is passionate about delivering exceptional experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job