Customer Service Assistant 2
The Ohio Department of Public Safety is responsible for overseeing driver and motor vehicle licensing and registration. They are seeking a Customer Service Assistant to respond to inquiries and provide information while ensuring positive customer service both in-person and remotely. Responsibilities Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided Follow up to ensure all of the customer’s questions &/or concerns have been thoroughly answered Respond to inquiries received from the Cisco Finesse phone system Maintain unit standards & procedures as outlined within the section Respond to live chat e-mail & mail from the general public & all other constituents Skills 9 mos. trg. or 9 mos. exp. in office practices & procedures 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing 9 mos. trg. or 9 mos. exp. in operation of personal computer Or equivalent of Minimum Qualifications for Employment noted above Benefits Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! Company Overview Ohio Department of Public Safety is a law enforcement agency that focuses on public protection and injury reduction for citizens. It was founded in 1953, and is headquartered in Columbus, Ohio, USA, with a workforce of 1001-5000 employees. Its website is