**Customer Service Agent – Level 1: Delivering Compassionate Care in a Dynamic Medical Contact Center Environment**

Are you passionate about delivering exceptional customer service and making a meaningful difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a specialized medical contact center dedicated to helping our partners communicate with the patients they serve. As a Customer Service Agent – Level 1, you will be an integral part of our team, ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service. **About blithequark** At blithequark, we pride ourselves on creating a positive, supportive culture that fosters growth, collaboration, and exceptional customer service. Our team is comprised of dedicated professionals who share a common goal: to deliver outstanding service to our clients and their patients. We take pride in our dedication to empathy, accuracy, professionalism, and ethical behavior. People serving people – this is our culture. As we continue to grow and expand our services, we are seeking a skilled Customer Service Agent – Level 1 to join our team. **Job Overview** As a Level 1 Agent, your role will be to efficiently and empathetically answer patient phone calls and, when necessary, relay accurate messages to healthcare providers. You will be an integral part of ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service. Your success will be measured by your ability to meet performance metrics, exceed customer expectations, and contribute to a positive work environment and culture. **Key Responsibilities** * Answer patient calls promptly and relay messages accurately and efficiently. * Demonstrate core values such as professionalism, empathy, and respect with every interaction. * Maintain HIPAA compliance and follow cybersecurity protocols to safeguard patient and company information. * Collaborate with your team and management to create a positive work environment and culture. * Utilize our call center software to manage high call volumes and ensure all messages are delivered quickly and accurately. * Help improve customer satisfaction by meeting performance metrics and exceeding customer expectations. **Qualifications** * Strong communication and active listening skills. * Medical terminology knowledge is a plus. * Able to work one summer holiday and one winter holiday. * Able to multitask. * Basic computer skills and troubleshooting knowledge. * Experience in customer service, with a proven ability to handle high call volumes. * Ability to follow detailed procedures and protocols while adapting to frequent protocol changes. (All changes are documented for you) * Must possess strong problem-solving skills and a keen attention to detail. * Ability to stay calm, empathetic, and emotionally stable during stressful situations. * Knowledge of HIPAA regulations/compliance or willingness to learn and strictly adhere to them. * A positive, optimistic attitude and a desire to grow with the company. * Punctuality and adherence to the company's attendance policies is essential. **Why Join blithequark?** * Growth Opportunities: Performance excellence leads to increased responsibility and career advancement. * Team-Oriented Environment: Work in a supportive, fun culture with a focus on positivity and collaboration. * Comprehensive Training: Gain knowledge in HIPAA compliance, cybersecurity, and customer service best practices. * Flexible schedule opportunities. We operate 24/7/365. * Possible hybrid opportunities after training will be performance based. **What We Offer** * Competitive compensation package * Comprehensive benefits package * Opportunities for career growth and advancement * Collaborative and supportive work environment * Flexible scheduling options * Comprehensive training and development programs * Recognition and rewards for outstanding performance **How to Apply** If you have the drive to help people, are detail-oriented, and are looking for an opportunity to grow in a customer-service based environment, we'd love to hear from you! Please submit your resume in PDF format ONLY to our online application portal. We look forward to reviewing your application and discussing this exciting opportunity with you further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Note** Salaries may be shown on independent job search websites and reflect various market averages. These figures do not represent information obtained directly from blithequark. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Apply for this job