**Experienced Customer Success Manager – Digital Marketing Solutions for Small Businesses, Remote Work Opportunity**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a rapidly growing technology company providing innovative digital marketing solutions to small businesses worldwide. As a Customer Success Manager, you will be the voice and advocate of our customers, ensuring they derive maximum value from their investment with blithequark. **About blithequark** Founded in 2009, blithequark has established itself as a leader in the digital marketing solutions space, serving over 3,000 customers across various industries and sizes. Our cloud-based platform offers a range of tools, including landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. With a dedicated team of project managers, designers, copywriters, and developers, we provide tailored marketing services to our clients, helping them achieve their goals and grow their businesses. **Responsibilities** As a Customer Success Manager at blithequark, you will be responsible for: * Owning a book of business of small to medium customers and driving those customer relationships through a team-based approach throughout the entire customer lifecycle. * Ensuring customers comprehend and deliver their marketing goals as it relates to blithequark services, and aligning goal and success criteria to the services we provide. * Acting as a liaison to blithequark's Account Management Team on behalf of your customers. * Leading all retention efforts, including renewals, mapping of risks, cancellation requests, and others for each client. * Assisting customers with any escalated issues and questions pertaining to their service agreement, blithequark tools, and any other topics on their relationship with blithequark. * Understanding our customer satisfaction measures. * Executing on our Customer Success engagement model, inclusive of account management, success planning, retention, and cross-sell/up-sell initiatives. * Expanding revenue in existing accounts by working to identify/develop upsell opportunities and increase the average customer lifetime value. * Monitoring and improving individual performance to ensure team members are providing an optimal customer experience and achieving internal goals. * Collaborating with our Product team to improve the user experience. * Helping drive customer reviews and case studies. * Other duties as assigned. **Qualifications** To succeed in this role, you will need: * Minimum of 3+ years of experience in a Customer Success role, preferably in a SaaS organization. * Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing, and social media (considered an asset). * Experience using Shopify (preferred). * A degree or diploma that contributes to the organization or role (considered an asset). * Self-motivation with the ability to establish and maintain solid relationships through a client-first mentality. * Ability to work both independently and collaboratively as part of a diverse team. * Technical, analytical, results-driven, and able to multi-task in a fast-paced environment. * Organized, administratively strong, and possess solid writing, phone, and general communication skills. * Fluent in English (spoken and written). Knowledge of a second language is considered an asset. * Willing to participate in ongoing education and training for the role. **Bonus Skills** * Knowledge of basic CSS, HTML, and JS. * Google Tag Manager. * Experience with other marketing automation platforms. * Knowledge of CRM platforms. * Experience with landing page platforms. * Experience with email marketing platforms. **Work Environment** As a remote Customer Success Manager, you will be expected to: * Provide your own workstation, computer, headset, and have a fast and reliable internet connection. * Work standard business hours on EST or PST. * Be prepared to download and utilize company software. * Participate in ongoing education and training for the role. * Provide a valid government-issued photo ID as part of your onboarding process. **Great Reasons to Apply for this Role** * Fully remote position allowing you to work from your home anywhere in the world! * Exciting and dynamic environment with a great leadership team. * Comprehensive training program and regular performance reviews to facilitate your success. * Competitive compensation based on experience and proven abilities. * Great referral programs with incentives and bonuses. * Unbelievable product discounts when you use our products for your own business. * A global workforce of multi-cultural and talented colleagues. * A close-knit operation with amazing growth opportunities for your personal development. * A high-growth SaaS technology company publicly traded on the TSX Venture Exchange. * Access to our education credits program and so much more! **How to Apply** If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter. We thank all applicants in advance for their interest in this position, however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries. Apply now and join the blithequark team in delivering exceptional customer experiences and driving business growth worldwide! ```html Join Our Team At blithequark, we're passionate about delivering innovative digital marketing solutions to small businesses worldwide. As a Customer Success Manager, you will be the voice and advocate of our customers, ensuring they derive maximum value from their investment with us. Responsibilities Owning a book of business of small to medium customers and driving those customer relationships through a team-based approach throughout the entire customer lifecycle. Ensuring customers comprehend and deliver their marketing goals as it relates to blithequark services, and aligning goal and success criteria to the services we provide. Acting as a liaison to blithequark's Account Management Team on behalf of your customers. Leading all retention efforts, including renewals, mapping of risks, cancellation requests, and others for each client. Assisting customers with any escalated issues and questions pertaining to their service agreement, blithequark tools, and any other topics on their relationship with blithequark. Understanding our customer satisfaction measures. Executing on our Customer Success engagement model, inclusive of account management, success planning, retention, and cross-sell/up-sell initiatives. Expanding revenue in existing accounts by working to identify/develop upsell opportunities and increase the average customer lifetime value. Monitoring and improving individual performance to ensure team members are providing an optimal customer experience and achieving internal goals. Collaborating with our Product team to improve the user experience. Helping drive customer reviews and case studies. Other duties as assigned. Qualifications Minimum of 3+ years of experience in a Customer Success role, preferably in a SaaS organization. Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing, and social media (considered an asset). Experience using Shopify (preferred). A degree or diploma that contributes to the organization or role (considered an asset). Self-motivation with the ability to establish and maintain solid relationships through a client-first mentality. Ability to work both independently and collaboratively as part of a diverse team. Technical, analytical, results-driven, and able to multi-task in a fast-paced environment. Organized, administratively strong, and possess solid writing, phone, and general communication skills. Fluent in English (spoken and written). Knowledge of a second language is considered an asset. Willing to participate in ongoing education and training for the role. Work Environment As a remote Customer Success Manager, you will be expected to: Provide your own workstation, computer, headset, and have a fast and reliable internet connection. Work standard business hours on EST or PST. Be prepared to download and utilize company software. Participate in ongoing education and training for the role. Provide a valid government-issued photo ID as part of your onboarding process. Great Reasons to Apply for this Role Fully remote position allowing you to work from your home anywhere in the world! Exciting and dynamic environment with a great leadership team. Comprehensive training program and regular performance reviews to facilitate your success. Competitive compensation based on experience and proven abilities. Great referral programs with incentives and bonuses. Unbelievable product discounts when you use our products for your own business. A global workforce of multi-cultural and talented colleagues. A close-knit operation with amazing growth opportunities for your personal development. A high-growth SaaS technology company publicly traded on the TSX Venture Exchange. Access to our education credits program and so much more! How to Apply If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter. We thank all applicants in advance for their interest in this position, however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries. ``` Apply for this job