**Customer Service Advocate - Work from Home Opportunity at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Customer Service Advocate - Work from Home, where you'll have the opportunity to represent our brand and make a lasting impact on our customers' lives. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and families to achieve their financial goals. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through strategic partnerships. As a Customer Service Advocate, you'll be an integral part of our team, working from the comfort of your own home to provide top-notch service to our existing customers and engage in consultative conversations to promote our industry-leading life insurance and financial products. **Responsibilities** As a Customer Service Advocate, you'll be responsible for: * Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including but not limited to: + Processing payments + Resolving billing issues + Policy changes requests + Completing new insurance applications * Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products * Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements * Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment * Performing other duties as assigned * Complying with all policies and standards **Qualifications** To succeed in this role, you'll need: * A High School Diploma or GED * 1-2 years of customer service experience * Demonstrated contact center experience and knowledge (considered a plus) * Demonstrated life insurance industry experience and knowledge (considered a strong advantage) * Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner * Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling) * Proven excellent listening skills * Proven ability to multitask * Demonstrated strong bilingual competency (English and Spanish) (considered a plus) * Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer * Excellent PC, data entry, and word processing software skills * Ability to obtain a Life and Health Insurance License (upon hire) **Work Setting/Position Demands** As a Customer Service Advocate, you'll work from the comfort of your own home, with the following demands: * Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings * Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis * Requires visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously * Requires the ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis * Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions * Performs substantial movement of wrists, hands, and fingers for continuous computer work * Extended hours required during peak workloads or special projects/events **Travel Requirements** None **What We Offer** As a Customer Service Advocate at blithequark, you'll enjoy: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and supportive work environment * Flexible work arrangements, including the option to work from home * A comprehensive training program to ensure your success in the role * Access to industry-leading life insurance and financial products * A chance to make a meaningful impact on our customers' lives **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at blithequark. Apply for this job