**Customer Experience Professional - Remote - EST Time Zone**

Join blithequark's dynamic team as a Customer Experience Professional, where you will play a pivotal role in delivering exceptional customer experiences across multiple channels of communication. As a key member of our Contact Center team, you will be responsible for providing top-notch support to both internal and external customers, leveraging your strong communication skills, technical expertise, and problem-solving abilities to resolve complex issues and exceed customer expectations. **About blithequark** blithequark is a leading retail company that is committed to providing an unparalleled customer experience through its omnichannel approach. With a strong focus on innovation, customer satisfaction, and employee development, blithequark offers a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a Customer Experience Professional, you will be part of a talented team that is dedicated to delivering exceptional results and making a meaningful impact on our customers' lives. **Responsibilities** As a Customer Experience Professional, you will be responsible for: * Utilizing available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel, including phone, email, chat, and text. * Navigating multiple computer systems simultaneously and multitasking efficiently to accurately input data and gather necessary information to address customer inquiries. * Determining and assisting with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general blithequark inquiries. * Providing adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions. * Leveraging problem-solving skills and remaining calm under pressure to resolve increasingly complex problems. * Recognizing and acting on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions. * Connecting on a personal level and showing empathy to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy. * Serving as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires. * Listening attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems. * Practicing continuous learning and self-development by remaining actively engaged in ongoing learning of blithequark's business and Contact Center resources to effectively carry out activities. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High School Diploma or Equivalent * 1 year customer service or sales experience * Proficiency using basic computer tools and navigating between applications * Intermediate/advanced knowledge of customer service, reading, and writing * Minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD (verified through Google Internet Speed Test) **Preferred Qualifications** * Experience working in a fast-paced Contact Center environment * Knowledge of customer relationship management (CRM) software * Familiarity with omnichannel customer experience platforms * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills * Ability to work in a team environment and adapt to changing priorities **Compensation and Benefits** blithequark offers a competitive compensation package, including: * Hourly pay rate: $14.77 - $24.63 per hour (dependent on location, education, training, and/or experience) * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to employee discounts and perks **Work Environment and Culture** As a remote Customer Experience Professional, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. blithequark values work-life balance and offers a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about blithequark and our commitment to customer satisfaction. Apply now and join our team of dedicated professionals who are shaping the future of retail! Why Join blithequark? At blithequark, we believe that our employees are our greatest asset. We offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a Customer Experience Professional, you will have the opportunity to: * Develop your skills and expertise in customer service, problem-solving, and communication * Work with a talented team of professionals who are passionate about delivering exceptional experiences * Contribute to the success of a leading retail company that is committed to innovation and customer satisfaction * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off * Take advantage of employee discounts and perks, including access to exclusive promotions and events What We Offer * Competitive hourly pay rate: $14.77 - $24.63 per hour (dependent on location, education, training, and/or experience) * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to employee discounts and perks How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about blithequark and our commitment to customer satisfaction. Apply now and join our team of dedicated professionals who are shaping the future of retail! Equal Opportunity Employer blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply Now! Apply Job! Apply for this job