Customer Care Analyst I - Health Operations - Remote Opportunity at blithequark

Join blithequark's Dynamic Team as a Customer Care Analyst I - Health Operations - Remote Are you passionate about delivering exceptional customer service in a fast-paced environment? Do you thrive on helping people and making a positive impact on their lives? If so, we've got an exciting opportunity for you to join blithequark as a Customer Care Analyst I in Health Operations, working remotely from the comfort of your own home. About blithequark and the Role At blithequark, we're dedicated to serving over 4.8 million individual product customers and 39,000 employer groups, providing them with the support and guidance they need to protect what they care about and achieve their financial goals. As a Customer Care Analyst I, you'll be the voice of blithequark, providing clarity, support, and guidance to our customers through multiple channels, including phone and email. You'll quickly assess customer needs, research various outcomes, and provide real-time solutions to policyholders, ensuring that they receive the industry-leading service that blithequark is proud to offer. Key Responsibilities Provide exceptional customer service via multiple channels, including phone (inbound and outbound calls) and written/email correspondence. Effectively respond to and resolve customer requests by utilizing basic knowledge and skill sets, systems, policies, procedures, regulations, and other reference materials. Meet department standards related to attendance, productivity, and quality, ensuring an effective level of customer service. Work in a fast-paced, ever-changing, and diverse production environment, multitasking, utilizing systems, and accurately entering data to handle entire requests from start to finish. Actively participate in the identification and implementation of process improvements. Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders. Essential Qualifications To succeed in this role, you'll need: The ability to work remotely with access to high-speed internet. Excellent verbal, written, and interpersonal communication skills. The capacity to actively listen, assess, and understand customer needs, demonstrating accountability in responding to and resolving requests in an empathetic, respectful, confident, and timely manner. Availability to work Monday to Thursday between 9:00 AM - 5:30 PM CST and Fridays from 8:30 AM - 5:00 PM CST, maintaining regular and predictable attendance. The ability to adapt to a diverse and changing work environment. Proficient keyboarding skills and the capacity to learn and utilize various computer systems simultaneously, including web tools, policy administration systems, and Microsoft products. Preferred Experience While not required, having previous experience in: Insurance knowledge. Customer service in a call center environment. will be considered valuable assets in your application. What blithequark Offers At blithequark, we're committed to providing a diverse and inclusive workplace where associates feel a sense of belonging. You'll enjoy: A comprehensive benefits plan, including medical, dental, vision, disability, and life insurance. A 401(k) plan with a 2% company contribution and 6% company match. Flexible spending accounts for healthcare and childcare needs. Tuition reimbursement, training, and career development opportunities. Competitive pay with opportunities for incentives. Flexible work schedules with a healthy amount of paid time off. Our company culture is built on a foundation of innovation, experimentation, and growth. We're a close-knit community with the strength of a Fortune 500 company, and we're committed to empowering our associates to make a positive impact on people's lives. Career Growth and Development At blithequark, we're dedicated to helping our associates grow and develop in their careers. As a Customer Care Analyst I, you'll have opportunities to: Advance in your career through training and development programs. Take on new challenges and responsibilities. Develop new skills and expertise. Work Environment and Company Culture As a remote worker, you'll be part of a dynamic team that values collaboration, innovation, and inclusivity. You'll have the flexibility to work from the comfort of your own home, with access to the tools and resources you need to succeed. Compensation and Benefits The hourly rate for this position is $16.50/hr. You'll also be eligible for a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a 401(k) plan with a 2% company contribution and 6% company match. Conclusion If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity at blithequark. Join our dynamic team and be part of a company that's committed to empowering our associates and making a difference in the lives of our customers. blithequark is an Equal Opportunity/Affirmative Action Employer, and we're committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals with disabilities and disabled veterans. Don't miss this opportunity to amplify your strengths and empower your career. Apply now to become a part of the blithequark team! Apply for this job