Client Success Analyst
Trepp, Inc. is a company that specializes in analytics platforms for commercial real estate. The Client Success Analyst role is designed to support clients and drive engagement across Trepp’s product suite, focusing on high-quality client support and proactive engagement to enhance client satisfaction and usage of Trepp's solutions. Responsibilities Provide first-line support for incoming client inquiries across Trepp’s CRE, CMBS, CLO, and data feed products Investigate workflow questions, data discrepancies, and technical issues, collaborating with internal teams to ensure timely resolution Document client cases thoroughly and maintain high service standards in responsiveness and accuracy Educate clients on Trepp’s analytics tools, reporting capabilities, and data methodologies Conduct scheduled outreach to assigned clients to review platform usage and highlight underutilized features Use internal tools (e.g., Mixpanel, Salesforce, usage dashboards) to identify engagement trends and opportunities for improvement Support onboarding of new clients and new user groups, including introductory walkthroughs and workflow training Coordinate with Account Managers to flag clients showing reduced usage, potential churn indicators, or expansion opportunities Develop strong working knowledge of Trepp’s product suite and stay informed on release updates Consolidate and communicate client feedback to Product, contributing to usability improvements and feature development Participate in internal testing, validation, and rollout of new features Contribute to content development for client training materials, knowledge base articles, and workflow documentation Build foundational understanding of CRE finance, structured products, CMBS/CLO transaction mechanics, and market drivers Stay informed on regulatory and reporting trends that may impact client workflows Skills Bachelor's degree, preferably in finance, real estate, economics, business, or data analytics 0–2 years of professional experience; internships in financial services, real estate, fintech, or analytics are a plus Strong written and verbal communication skills with a customer-centric mindset Analytical problem-solving ability and comfort working with data Attention to detail and ability to manage multiple priorities Proficiency in Microsoft Office, particularly Excel Ability to learn and explain complex financial and analytical concepts to clients Experience with CRM systems (Salesforce), usage analytics tools, or SQL is a plus Benefits Base + target bonus compensation structure Medical, Dental, Vision insurance 401K (with employer match) Life insurance, long term disability, short term disability all covered by the company Flexible paid time off (PTO) Sixteen (16) weeks paid primary caregiver leave (Biological, adoptive, and foster parents are all eligible) Four (4) weeks paid parental leave Wellness subsidy Pet insurance Laptop + WFH equipment Career progression plan Pre-tax commuter benefit with company subsidy (For NYC-office based employees only) Fun company events and volunteering opportunities Company Overview Trepp, founded in 1979, is the leading provider of data, insights, and technology solutions to the structured finance, commercial real estate, and banking markets. It was founded in 1979, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is