**Bilingual Customer Experience Ambassador – English & Spanish**
At blithequark, we're redefining the customer experience landscape for disruptors and innovators across financial services, healthcare, and e-commerce. Our mantra is simple: head, heart, and hustle. We're driven by a collective passion for excellence, a commitment to collaboration, and a relentless pursuit of innovation. If you're a customer-obsessed individual with a flair for delivering exceptional service, we want to hear from you. **Join Our Team** As a Bilingual Customer Experience Ambassador at blithequark, you'll be at the forefront of our customer experience management, back-office/risk operations, and business transformation initiatives. Our team is dedicated to creating an inclusive employee experience for all, where everyone feels valued, respected, and empowered to contribute their ideas. **Your Role** As a Bilingual Customer Experience Ambassador, you'll be responsible for delivering an unparalleled customer experience, leveraging your exceptional communication skills, technical expertise, and passion for problem-solving. Your key responsibilities will include: * **Customer Obsession**: Prioritize customer satisfaction above all else, ensuring that every interaction is a positive and memorable experience. * **Issue Resolution**: Identify customer needs, clarify information, research every issue, and provide solutions that exceed customer expectations. * **Communication**: Inform customers by explaining procedures, answering questions, and providing information in a clear and concise manner. * **Commitment Delivery**: Deliver on commitments, do what you say you will do, and maintain a high level of professionalism in all interactions. * **Probing Questions**: Ask probing questions to identify customer needs and provide solutions that meet their expectations. * **Problem Resolution**: Utilize online knowledge bases in real-time to ensure proper processes are followed and customers are satisfied. * **Task Execution**: Follow instructions for specific customer resolution tasks and work efficiently in a high-pressure environment. **Requirements** To succeed in this role, you'll need: * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent required. * **Passion for Customer Experience**: A genuine passion for delivering exceptional customer service and a commitment to customer satisfaction. * **Excellent Communication Skills**: Excellent verbal and written communication skills in both English and Spanish (C2 proficiency). * **Technical Expertise**: Intermediate proficiency with PC navigation, including Office and Google Suite. * **Multitasking**: Ability to work in multiple online systems at once and prioritize tasks effectively. * **Flexibility**: Willingness to work a variety of shifts, including weekends, overnights, holidays, or extra shifts to meet business needs. * **Experience**: Experience in a call center industry is preferred, but not required. **What We Offer** At blithequark, we're committed to creating an inclusive employee experience for all. We offer: * **Competitive Compensation**: A competitive salary and benefits package that reflects your value to our organization. * **Flexible Work Arrangements**: The flexibility to work from home or in our office, depending on your needs and preferences. * **Professional Development**: Opportunities for growth and development, including training, mentorship, and career advancement. * **Inclusive Culture**: A culture that values diversity, equity, and inclusion, where everyone feels welcome and empowered to contribute. * **Recognition and Rewards**: Recognition and rewards for outstanding performance and contributions to our organization. **Join Our Team Today** If you're a customer-obsessed individual with a passion for delivering exceptional service, we want to hear from you. Apply now to become a Bilingual Customer Experience Ambassador at blithequark and join our team of innovators and disruptors who are shaping the future of customer experience. **Apply Now** Apply Job! Apply for this job