Bilingual Associate Host Success Manager

Turo is the world’s largest car sharing marketplace, and they are seeking a Bilingual Associate Host Success Manager to empower their community of hosts. In this role, you will build relationships, provide coaching, and enhance host engagement to ensure a thriving marketplace. Responsibilities Build trusted relationships with Turo hosts through proactive calls, email check-ins, and virtual or in-person meetings Host monthly office hours and community roundtables to connect hosts, share insights, and strengthen engagement Plan and execute community events in key markets (Toronto, Montreal, Vancouver, and Calgary) to connect with local hosts, celebrate milestones, and build belonging Attend occasional in-person visits (IPVs) to better understand host operations and gather success stories to share across the community Support hosts with data-driven coaching on pricing strategy, airport delivery setup, and listing optimization Help improve marketplace quality by identifying opportunities for hosts to boost ratings, reduce cancellations, and align with Turo’s pricing recommendations Track and follow up on host progress to ensure ongoing improvement in fulfillment rate, guest experience, and profitability Act as the voice of the host within Turo, ensuring feedback and challenges are heard and addressed Triage and escalate time-sensitive host issues (e.g., claims, trust & safety, or support delays) through defined protocols and service level agreements Communicate empathetically and effectively to strengthen host trust and long-term engagement Skills Bilingual proficiency in English and French (spoken and written) — required Excellent communication and interpersonal skills; comfortable leading conversations by phone, Zoom, or in person Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment A natural community builder who enjoys connecting people and fostering collaboration Curious, empathetic, and solution-oriented approach to problem-solving Proficiency with Google Workspace (Docs, Sheets, Slides) and CRM tools such as Kustomer or Salesforce Willingness to travel occasionally for host events or market visits Bachelor's degree in Business, Communications, Marketing, or a related field 1 year of experience in customer success, community management, or operations (internships or part-time work count) Experience working in a startup or fast-paced environment Prior experience in a two-sided marketplace or peer-to-peer platform PMP, CPM, or other relevant professional certifications Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match Learning & Development stipend to invest in your professional development Turo host matching program Turo travel credit Cell phone and internet stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities Company Overview Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is