Associate Director, Customer and Product Insights – Leading Research and Insights to Drive Business Growth and Customer Satisfaction at blithequark

Introduction to blithequark At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our community of people anticipates, leads, and believes that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. As a leader in the industry, blithequark is committed to enriching lives by bridging the gap between individuals and premium wireless experiences that exceed expectations in value and quality. About the Role We are seeking an experienced Associate Director, Customer and Product Insights to lead our customer and product research and insights function, supporting our diverse portfolio of brands. As a senior insights professional, you will drive business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You will accomplish this by proactively working across brand and product team leaders, managing and mentoring direct reports, and leading by example in research rigor and insights storytelling. Key Responsibilities Proactively work across brand and product team leaders to define and prioritize the research roadmap, ensuring appropriate resource allocation, including people, budgets, and vendor partnerships. Manage, mentor, and coach direct reports focused on specific work streams, ensuring world-class insights work and leveraging learnings and best practices across these work streams. Lead by example, setting a high bar for research rigor and insights storytelling, and oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities. Work in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics. Forge relationships with adjacent insight, analytics, and intelligence teams across the blithequark organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models. Speak on behalf of the customer across blithequark Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning. Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectations to deliver impact and drive business objectives. Essential Qualifications To be successful in this role, you will need to have: Eight or more years of relevant experience, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience in Marketing, Customer Experience, or User Experience research. Experience designing research programs, both qualitative and quantitative, to address business needs, and can articulate the rationale behind these programs. Strong command of advanced quantitative methodologies, such as maxdiff, conjoint, segmentation, cluster analysis, and Gabor Granger. Experience with qualitative and user-centered design evaluative research methods, such as focus groups, in-depth interviews, diary studies, and ethnography. Ability to synthesize data from multiple sources and translate findings into actionable customer insights and recommendations. Preferred Qualifications Even better if you have one or more of the following: Four or more years of experience managing a team of three or more people. Experience providing insights to inform value proposition development. Experience leveraging secondary data, trends, and learnings to provide context for business scenarios. Experience coaching and advising multiple team members simultaneously to push the strategic quality of their insights. Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion. Marketing, CX, or UX research experience specifically in the consumer or business space. Demonstrated effective consultative skills and the ability to work through ambiguity and collaborate to problem-solve. Strong business acumen and understanding of the telecom industry. Extensive experience and genuine interest in consumer segment research. High degree of comfort using influence and persuasion cross-functionally. Experience operating in a fast-moving, rapidly evolving environment and contributing to a culture of innovation by finding new and better ways of doing things. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As an Associate Director, Customer and Product Insights, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. You will also have access to training and development programs, mentorship, and opportunities for advancement within the company. Work Environment and Company Culture Our work environment is dynamic, collaborative, and inclusive. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. We offer a range of benefits, including health and wellness programs, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $127,000 to $236,000 annually, depending on your location and confirmed job-related skills and experience. You will also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. Conclusion If you are a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for the Associate Director, Customer and Product Insights role at blithequark. This is an exciting opportunity to join a talented team of professionals, contribute to the success of our organization, and develop your skills and expertise in a dynamic and inclusive work environment. 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