211 Information & Referral Specialist - Join Our Dynamic Team as a 100% Remote Customer Service Representative

Transforming Lives One Call at a Time: Aloha United Way's 211 Information & Referral Specialist Opportunity Aloha United Way, a non-profit organization dedicated to advancing the health, education, and financial stability of every person in our community for over 100 years, is seeking a highly skilled and compassionate 211 Information & Referral Specialist. As a 100% remote position, you'll have the flexibility to work from the comfort of your own home while making a meaningful difference in the lives of Oahu's residents. About Aloha United Way: A Legacy of Community Service Aloha United Way is an equal opportunity employer committed to building a diverse organization and a work environment that is safe and inclusive for all employees. We're proud to be a part of Oahu's fabric, bringing resources, organizations, and people together to create a brighter future for our community. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our crew. Job Summary: Providing Critical Support to Those in Need As a 211 Information & Referral Specialist, you'll be the first point of contact for individuals seeking assistance, providing phone and clerical services for AUW-211. Your role will be multifaceted, requiring a unique blend of strong communication skills, empathy, and technical abilities. You'll be responsible for answering incoming calls, providing information and referrals to the appropriate providers, and ensuring that clients receive the support they need. Key Responsibilities: Delivering Exceptional Service Answer incoming calls and provide information and referrals to the appropriate providers, ensuring that clients receive accurate and timely support. Complete data entry of caller log screens, recording clients' requests, referrals made, and unmet services requested. Administer quality assurance checks by performing client follow-up with a sample of callers to ensure clients receive effective services and offer additional assistance if necessary. Deliver feedback to the Program Manager and/or VP of Community Impact, including recommendations for the addition or deletion of services identified in the referral process. Support a positive team environment through active participation in team-related activities, fostering a culture of collaboration and camaraderie. Occasionally assist with campaign functions, data entry on updates and new resources, bulk mailings, and telephone outreach for program projects. Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities. Requirements for Success: Essential Qualifications and Skills To excel in this role, you'll need: A high school diploma or GED, demonstrating a foundational level of education. Previous working experience in customer service, or with telephones and/or computers, showcasing your ability to navigate complex systems and interact with diverse clients. Strong communication and interpersonal skills, with the ability to handle difficult phone calls, including from community members in crisis, with empathy, confidentiality, and care. Experience working in a team environment, with a proven track record of collaboration and teamwork. The ability to work independently in a remote setting, with minimal supervision, and maintain a high level of productivity. Preferred Qualifications: Enhancing Your Application While not required, the following qualifications will enhance your application: Previous working experience in a non-profit setting, demonstrating an understanding of the unique challenges and opportunities in this sector. Experience working with high volumes of customer or client requests, or with clients in stressful situations, showcasing your ability to remain calm under pressure. Familiarity with data entry software and automated phone systems, highlighting your technical skills. What We Offer: A Comprehensive Benefits Package and a Collaborative Work Environment At Aloha United Way, we believe in investing in our team members' growth and well-being. We offer: A competitive salary of $15.60 per hour, recognizing your value and contributions. A comprehensive benefits package, including full medical, dental, vision coverage, 401k and company match, paid vacation, sick time, 13 company holidays, life insurance, Flexible Spending Account, Employee Assistance Program, identity theft protection insurance, and access to remote learning and training certifications. A collaborative and dynamic work environment that encourages continuous learning and growth, with opportunities for professional development and career advancement. A culture that celebrates successes and contributions, recognizing the importance of teamwork and camaraderie. Work Environment: 100% Remote with Flexibility and Autonomy As a 100% remote position, you'll have the flexibility to work from the comfort of your own home, with the autonomy to manage your schedule and work environment. Our team is committed to maintaining a high level of communication and collaboration, ensuring that you stay connected and engaged with your colleagues. Ready to Make a Difference? If you're a motivated and compassionate individual ready to join a dynamic team and make a meaningful difference in the lives of Oahu's residents, we encourage you to apply now. We're excited to review your application and discuss how your skills and experience align with our needs. Don't miss this opportunity to be part of a legacy organization that is shaping the future of our community. Apply today and let's work together to create a brighter tomorrow! Apply for this job