**Weekend Part-Time Customer Service Representative – Join blithequark's Dynamic Operations Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team. As a valued member of our team, you will play a critical role in providing top-notch customer service, applying the latest techniques, and learning our account management systems. Your dedication to delivering exceptional customer experiences will help us build strong relationships with our clients and drive business growth. **About blithequark** blithequark is a Great Place to Work, twice awarded for its commitment to creating a positive and inclusive work environment. With over 1000 clients across various industries, we pride ourselves on being a trusted and valued resource for our customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. **Job Summary** We're seeking a Weekend Part-Time Customer Service Representative to work approximately 3-29 hours per week, with flexible scheduling options to accommodate your needs. As a remote position, you'll have the freedom to work from your home office, with the flexibility to choose your own schedule within our designated hours. **Key Responsibilities** As a Weekend Part-Time Customer Service Representative, you will: * Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs. * Offer empathy and support to customers during the claim process. * Collect and document all claim details provided by the customer into the claim accurately. * Identify and resolve customer issues by adhering to clients-specific handling instructions. * Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries. * Demonstrate punctuality and reliability, remaining available for extended hours or additional shifts during peak periods or emergency situations. * Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. * Successfully demonstrate blithequark's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Required Skills and Abilities** To succeed in this role, you should possess: * Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner. * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm. **Education and Experience** * High School Diploma or general education degree (GED) required. * 1-2 years of quality assurance experience preferred. **Network Requirements** * Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net). * Ethernet connection is not required, but strongly recommended. * Must be on a private network, not allowed to work in public locations. * No VPNs are allowed, as logins must happen in the US. **Benefits and Compensation** As a Weekend Part-Time Customer Service Representative, you'll enjoy: * Competitive compensation * 20+ hours per week * Ancillary Benefits: Eligible 1st day of month following 60 days of employment. + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * Less than 20 hours per week + Ancillary Benefits: Eligible 1st day of month following 60 days of employment. + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Why Join blithequark?** At blithequark, we offer a dynamic work environment, opportunities for growth and development, and a commitment to creating a positive and inclusive workplace. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. **How to Apply** Ready to join our team? Click the link below to apply for the Weekend Part-Time Customer Service Representative position: Apply Job! Don't miss this chance to be part of a dynamic team that's making a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job