Voice AI & Conversational AI Consultant (Audit, Optimization & Deployment)

# **Job Title: Voice AI & Conversational AI Consultant (Audit, Optimization & Deployment)** ## **Role Overview** We are seeking an experienced **Voice AI & Conversational AI Consultant** to **audit, refine, and optimize** an existing AI automation system built for a high-ticket coaching program (90-Day Career Accelerator). • *Important:** This role is **NOT starting from scratch**. We already have: • Scripts written • Initial voice AI and conversational AI logic built • Early-stage implementation underway Your role is to **review what exists, identify gaps, improve performance, ensure readiness, and elevate the system to a production-ready, professional standard**. This is a **consultative, audit-driven role** that requires both **strategic judgment and technical execution**. --- ## **Primary Focus Areas** ### **1. Voice AI Audit & Optimization (Top Priority)** Audit and improve existing **AI voice agents** handling: • *Outbound Voice AI** • Appointment reminders (date, time, timezone, location) • Missed appointment / no-show follow-ups • Pre-call confirmations • Post-call next-step follow-ups • Light qualification and call routing • *Inbound Voice AI** • Answering questions about the 90-Day Career Accelerator • Basic customer service and FAQs • Determining caller intent • Escalating sales-ready or complex calls to human staff • *Audit & Improvement Expectations** • Review existing call scripts and logic • Identify where conversations feel robotic, rushed, or unclear • Improve natural dialogue flow, pacing, and listening behavior • Ensure agents ask clarifying questions when needed • Optimize escalation logic (AI → human handoff) • Confirm agents stay on-brand, professional, and human-sounding • Validate readiness for real-world call volume --- ### **2. Conversational AI Audit & Optimization (Text-Based Channels)** Review and enhance conversational AI across: • SMS / text messaging • Instagram DMs • Facebook Messenger • CRM-based messaging flows Responsibilities include: • Auditing existing message scripts and flows • Improving clarity, tone, and engagement • Ensuring logical sequencing and follow-up timing • Reducing friction and confusion in conversations • Improving booking, confirmation, and response rates • Aligning messaging tone with a premium coaching brand --- ## **Audit & Consulting Responsibilities (Critical)** This role requires **strong audit capability**, including the ability to: • Review existing AI workflows end-to-end • Identify logical gaps, redundancies, or breakdown points • Assess conversation quality, not just technical execution • Provide **clear written feedback** on what works and what does not • Recommend specific improvements (not vague suggestions) • Distinguish between “good enough” and “production-ready” • Validate readiness for scale and client-facing use You must be comfortable **critiquing existing work**, improving it, and explaining *why* changes are needed. --- ## **Technical & Systems Knowledge Required** Candidates must demonstrate experience with: • Voice AI systems (inbound & outbound) • Conversational design and dialogue logic • Script-based and intent-based AI flows • CRM integrations (e.g., GoHighLevel, Twilio, or similar) • Call routing, tagging, and logging • SMS and social messaging automations • Workflow documentation and logic mapping • Testing and QA for AI conversations --- ## **Compliance & Professional Standards** • Understanding of TCPA and consent-based calling/messaging • Proper handling of disclosures when AI is used • Data privacy and secure handling of personal information • Ability to explain safeguards clearly and professionally • Audit-ready documentation when requested --- ## **Required Experience** • Proven experience auditing or optimizing AI systems (not just building) • Experience with voice AI in real business environments • Strong conversational design instincts • Ability to think from both **user experience and business outcome** • Independent, consultative mindset • Clear communicator (written + verbal) --- ## **What This Role Is NOT** ❌ Not a beginner role ❌ Not a VA position ❌ Not prompt-only work ❌ Not a “build from zero” engagement This is a **refinement, audit, and optimization role**. --- ## **Deliverables** • Audit summary of current Voice AI and Conversational AI systems • Specific recommendations for improvement • Refined scripts and logic where needed • Optimized workflows ready for live use • Documentation of changes and rationale • Final readiness confirmation for deployment --- ## **How to Apply** Please include: 1. Your experience auditing or improving existing AI systems 2. Voice AI projects you’ve worked on (sales, support, scheduling, etc.) 3. Platforms/tools you specialize in 4. How you typically approach audits and optimization work Apply tot his job