**Virtual Customer Service Associate – Empathetic Representative for a Diverse Range of Individuals**

Are you passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of others? Do you thrive in a dynamic, supportive environment where you can grow and develop your skills? If so, we invite you to join the team at blithequark, a leading provider of innovative contact center solutions that empower individuals to drive positive change. **About blithequark** Headquartered in Seattle, blithequark operates contact centers across the country, staffed by a diverse team of American representatives who share a commitment to social responsibility. Our mission is to enhance public service by implementing cutting-edge strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges. By joining blithequark, you'll become part of a community that values compassion, inclusivity, and excellence in customer service. **Job Summary** As a Virtual Customer Service Associate at blithequark, you'll play a vital role in delivering top-notch service to customers, while also contributing to our mission of making a positive impact on the lives of individuals in need. You'll work from the comfort of your own home, enjoying a flexible schedule that allows you to maintain a healthy work-life balance. Our team is comprised of skilled and compassionate professionals who are dedicated to providing exceptional customer experiences, and we're eager to welcome you to our family. **Key Responsibilities** * Answer incoming phone calls throughout your scheduled shift, assisting customers with healthcare claims and enrollment * Develop a warm and friendly approach to build rapport with callers and create positive experiences * De-escalate and manage difficult calls with professionalism and level-headedness * Provide consistent, high-quality customer support, demonstrating excellent listening skills, research, and attention to detail * Navigate multiple applications on a single call, utilizing strong navigation skills and the ability to quickly transition from one task to another * Work efficiently with dual monitors, utilizing keyboard shortcuts and maintaining a high level of productivity * Meet or exceed minimum typing requirements of 25 WPM and demonstrate proficiency with keyboard shortcuts * Collaborate with colleagues to resolve customer issues and provide exceptional service **Essential Qualifications** * 1+ year of call center experience, with a strong track record of delivering exceptional customer service * High school diploma or equivalent (GED) * Residency in the United States * Ability to work from home with a private, dedicated, distraction-free quiet workspace * Reliable internet connection (hardwired) with a minimum speed of 25MBPS download and 5MBPS upload * Two (2) 22" monitors with a video adaptor, connected directly to the internet **Preferred Qualifications** * Previous experience working in a contact center environment, with a focus on healthcare claims and enrollment * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Experience with HIPAA requirements and regulations * Proficiency with keyboard shortcuts and dual monitors * Ability to work in a fast-paced environment, with multiple applications on a single call **Training and Development** * Complete a mandatory 4-week paid training program, with 100% attendance required * Participate in ongoing training and development opportunities to enhance your skills and knowledge * Collaborate with colleagues to share best practices and improve customer service delivery **Compensation and Benefits** * Competitive hourly rate of $14.50 per hour * Biweekly pay via direct deposit * Paid training and orientation * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Access to employee assistance programs and wellness initiatives **Work Environment and Culture** * Work from the comfort of your own home, with a flexible schedule that allows you to maintain a healthy work-life balance * Collaborate with a diverse team of professionals who share a commitment to social responsibility and customer service excellence * Participate in ongoing training and development opportunities to enhance your skills and knowledge * Enjoy a comprehensive benefits package, including medical, dental, and vision coverage * Take advantage of paid time off and holidays, as well as employee assistance programs and wellness initiatives **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job