Urgently Hiring: Experienced Care Coordinator – Remote Telehealth Position for Whole Person Health Management

Join Our Team as a Care Coordinator and Make a Difference in Whole Person Health Vaya Health, a leading healthcare organization, is seeking a highly skilled and compassionate Care Coordinator to join our team on a remote basis. As a Care Coordinator, you will play a vital role in providing proactive intervention and telephonic coordination of care to eligible members, ensuring they receive appropriate screening, assessment, services, and care transitions. If you have a passion for delivering exceptional care and are looking for a rewarding career opportunity, we encourage you to apply. About Vaya Health and Our Mission Vaya Health is dedicated to improving the health and well-being of individuals with complex needs. Our mission is to provide high-quality, person-centered care that addresses the unique needs of each member. We believe in fostering a culture of compassion, empathy, and respect, and we are committed to making a positive impact in the lives of those we serve. Key Responsibilities: • Conduct telephonic outreach and engagement activities for members eligible for Tailored Care Management and NC Healthy Opportunities Pilot services. • Administer screenings and assessments to identify member needs and develop person-centered care plans. • Link members to appropriate care and services, including locating providers, scheduling appointments, and providing education on health topics. • Manage transitions of care between settings, ensuring seamless discharge planning and follow-up. • Assess eligibility for the NC Healthy Opportunities Pilot and link eligible members to these services using the NCCARE360 software platform. • Document activities in designated software platforms according to Vaya policy and procedure. Essential Qualifications: • Bachelor's degree in a human service-related field (such as Psychology, Social Work, etc.). • Two (2) years of post-degree progressive experience providing similar services to the population served. • Exceptional interpersonal skills, effective oral and written communication skills, and the ability to make prompt independent decisions. • Problem-solving, negotiation, and conflict resolution skills. • Knowledge of Behavioral Health/I/DD Tailored Plan (Tailored Plan) eligibility and services. • Working understanding of whole-person health and health-related resource needs. Preferred Qualifications: • Call Center (inbound/outbound) experience. • Tailored Care Management experience. • Care Coordination experience. • NC Healthy Opportunities Pilot experience. Skills and Competencies: • Diplomacy and discretion to effectively negotiate and resolve issues. • Detail-oriented with ability to organize multiple tasks and priorities. • Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook, Teams, etc.). • Ability to work in a fast-paced environment with changing priorities. What We Offer: Compensation and Benefits: Vaya Health offers a competitive salary and a comprehensive benefits package, including: • Competitive salary depending on qualifications and experience. • Opportunities for professional growth and development. • Comprehensive training and support. • Flexible work arrangements, including remote work options. Career Growth Opportunities and Learning Benefits: At Vaya Health, we are committed to supporting the career growth and development of our team members. We offer: • Regular training and education opportunities. • Access to mentorship and coaching. • Opportunities for advancement and promotion. Work Environment and Company Culture: Vaya Health is a dynamic and supportive work environment that values: • Collaboration and teamwork. • Innovation and creativity. • Compassion and empathy. • Diversity and inclusion. How to Apply: If you are a motivated and compassionate professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our Career Center at to submit your application. Equal Opportunity Employer: Vaya Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds. Deadline for Application: This position is open until filled. We encourage you to apply as soon as possible to be considered for this opportunity. Apply This Job Apply tot his job