U.S. Customer Operations & Order Support Specialist (Remote) - Contract to Hire
PLEASE READ IN FULL About Merge Screens Merge Screens is an e-commerce brand specializing in automotive technology upgrades such as CarPlay modules and Tesla-style screens that modernize vehicles and improve driving safety and convenience. The Role We are hiring a U.S.-based Customer Operations & Order Support Specialist to manage customer interactions related to orders, shipping, returns, and basic troubleshooting. This is a remote role working closely with the company’s founders and customer success team. Responsibilities ✅ Handle customer inquiries via phone and support tickets ✅Assist with order status, shipping issues, returns, and missing items ✅Follow scripted troubleshooting steps for installation or setup issues (training provided) ✅Coordinate replacements and return labels ✅Verify and document customer-reported issues ✅Support chargeback and dispute documentation when needed What We’re Looking For ✔Excellent spoken and written English ✔Comfortable with phone-based customer support ✔Organized, proactive, and reliable ✔Customer service experience preferred (not required) ✔Interest in cars or tech is a plus Working Conditions ⏰Schedule: TBD (max 40h/week) Location: Must be based in the United States or U.S. territories Salary: $28,000–$35,000 USD per year, depending on experience Vacation: U.S. public holidays + 10 PTO To apply, please submit a short voice message (1 minute) explaining why you’re a good fit. Apply tot his job