Tier 3 Senior Systems Engineer

This a Full Remote job, the offer is available from: New York (USA) Description Description • **This position is 100% remote however you might be expected to come into the office in NY on occasion. Applicants must be eligible to work in the United States and currently reside in NY or NJ. Title: Tier 3 Senior Systems Engineer Responsibilities: • Respond to customer support requests that come in via phone, email, chat, or customer portal • Handle advanced and escalated incidents from Tier 1/2 teams and own them through resolution, including complex server, network, and cloud issues • Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms • Interact with clients using professionalism and promptness • Jointly solve problems through collaboration with team members. • Proven experience troubleshooting problems ranging from server, network, and PC issues. • Must provide quality customer service skills in all forms of communication. • Collaborate with other technicians on escalated customer support requests • Develop advanced troubleshooting procedures, best practice documentation, and contribute to process improvements for the engineering team • Perform root-cause analysis for high-impact incidents and design long-term remediation strategies to enhance stability and security. • Troubleshoot advanced problems with a high-level overview of client environments • Engage in continued certification training to improve their skillset. • Contribute to infrastructure projects, including migrations, deployments, and environment redesigns. Requirements Requirements: Minimum of 3 years’ experience administering/supporting the following technologies relevant to systems engineering: • Virtualization including VMware and Hyper-V • Storage and RAID concepts • Active Directory: Group Policy, Sites & Services, DNS, DFS, Certificate Chains • Windows Server and Linux (Ubuntu, CentOS, Red Hat) • Microsoft Exchange, Office 365, Hybrid Solutions and Migration, SPAM Filters • Hosted and Cloud Solutions Azure & AWS • Backup Solutions & Disaster Recovery • Windows ATP Defender • Microsoft 365 Certified Enterprise Administrator or Equivalent • Microsoft Windows Server 2012/2016/2019 and Active Directory • Microsoft Office Suite and Microsoft365 experience • Microsoft Exchange and SQL Server • VMware vSphere 6.5 and above • Knowledge of back up technologies • Knowledge of security practices and policies Education: Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silos them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Work Perks • 100% remote position • Paid time off including paid holidays and floating holidays. • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities Magna5 Values • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge. • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions. • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make. • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information. • Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success. What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com. This offer from "Magna5" has been enriched by Jobgether.com and got a 73% flex score. Apply tot his job