Territory Operations Manager, Merchant Operations
About the position Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally to ordering groceries or to celebrating with a bottle of wine. The options are endless. Working at Uber Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities. We are seeking an exceptional individual to join our local Operations team in the West Territory, one of the largest regions in the United States. This role is ideal for someone who is passionate about designing and building innovative solutions to tackle complex challenges. You will work closely with our leadership team and drive cross-functional alignment across Product, Commercial, Central operations, and Customer Support to deliver impactful results. As an Operations Manager, you will play a key role in shaping strategy, driving our team in executing it, and helping merchants grow on our platform while optimizing delivery operations within our Merchants vertical. You'll design and lead high-impact projects and experiments to drive both growth and operational efficiency. Responsibilities • Define the merchant strategy for the West Territory, setting priorities and goals across key workstreams to turn strategy into action. • Drive alignment across Commercial, Finance, Product, and Central Operations teams to ensure cohesive execution. • Focus on accelerating merchant growth, improving operational performance, and reducing churn. • Lead and own critical workstreams, serving as a catalyst in high-impact areas alongside local Commercial teams. • Get hands-on by building tracking tools, dashboards, and actionable insights to unblock progress and drive fast alignment. Requirements • Minimum 2 years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics) • SQL and Excel proficiency • Bachelor's degree Nice-to-haves • 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics • Strong Excel/Google Sheets or SQL proficiency • Experience problem-solving and proposing unique solutions to complex issues • Experience with quantitative data analysis to provide deep measurable insights • Strong experience building and executing complex processes • Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience • Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners • Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly • Ability to thrive in a fast-paced and ambiguous environment Benefits • Eligible to participate in Uber's bonus program • May be offered an equity award & other types of compensation • Eligible for various benefits Apply tot his job