Telephonic LPN (Call Center)

Job Title: Telephonic LPN (Call Center) Job Overview: We are seeking a compassionate and detail-oriented Telephonic LPN to join our client’s remote patient monitoring team. This 100% remote, long-term contract position involves engaging with patients by phone to support chronic care management through regular biometric monitoring, adherence outreach, and care coordination. This role plays a key part in ensuring patients stay connected, supported, and on track with their care plans. Compensation: • $24.67 – $26.00/hour Work Schedule: • Monday through Friday, 8:00 AM – 4:30 PM EST • Flexibility required to work one later shift per week (e.g., 10:00 AM – 6:30 PM or 11:00 AM – 7:30 PM EST) to accommodate patients in different time zones • Paid training provided for two weeks, typically 10:00 AM – 5:00 PM EST Key Responsibilities of the Telephonic LPN: • Conduct daily outreach calls (35–40 per day) to assigned patients using provided scripts and clinical guidelines • Ensure monthly live two-way communication with each patient for trend analysis and engagement • Review and document biometric data, identifying abnormalities and initiating follow-ups as needed • Perform adherence calls for patients with irregular usage patterns or device connection issues • Support the RPM billing process by accurately documenting time spent on remote care services (CPT 99457, 99458, 99454) • Triage beyond-threshold readings and escalate concerns to RNs or physicians as appropriate • Coordinate with clinical and operations teams to onboard new patients and ensure successful device setup • Maintain HIPAA-compliant, real-time documentation of all patient interactions • Monitor patient charts for updates and maintain accurate reference notes Qualifications and Skills for the Telephonic LPN: • Active and unrestricted LPN license • Compact Nursing License (NLC) required • Must be licensed in California but reside outside of California, Hawaii, and Alaska • Experience in remote patient monitoring or telephonic patient care preferred • Excellent communication and empathy skills; able to build rapport quickly over the phone • Comfortable working in a high-volume, call-based environment • Tech-savvy and able to document efficiently in digital systems • Strong organizational skills and ability to prioritize clinical follow-ups Why Join Us? This is an excellent opportunity for an LPN seeking a meaningful remote role outside of traditional bedside care. You’ll help patients stay on track with their health goals while enjoying work-life balance and a structured weekday schedule. Ideal for nurses looking for a long-term, impactful role in a supportive virtual environment. About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com. #IND3 Job Type: Contract Pay: $24.67 - $26.00 per hour Work Location: Remote Apply tot his job