**Technical Customer Success Associate/Manager – Healthcare IT**

Join the innovative team at blithequark, a leading medical AI startup, as a Technical Customer Success Associate/Manager. As a critical member of our customer success team, you will play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. With a unique blend of technical expertise and a customer-focused approach, you will be responsible for setting up and configuring SwiftMR, establishing connections with MRI systems and PACS, and troubleshooting technical issues. If you are passionate about delivering exceptional customer experiences and have a strong background in healthcare IT, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a medical AI startup founded in October 2018, based in Seoul, Korea. We are dedicated to improving patient experience and institutional efficiency in areas where productivity is limiting clinical value. Our innovative products and services are designed to revolutionize the healthcare industry, and we are committed to pushing the boundaries of what is possible with AI and robotics. With our recent acquisition of AI-robotics-based startup, Artiq, we are further solidifying our unique market position of diagnostic efficiency and our monopoly of top-notch talents in AI and robotics. Our cutting-edge technology, including SwiftMR, has already demonstrated unparalleled deep learning capabilities, winning the 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. Our SwiftMR technology enables up to 50% MRI scan time reduction without compromising image quality and has successfully been commercialized in Korea and the US market. **About the Role** As a Technical Customer Success Associate/Manager, you will be responsible for ensuring the successful integration and adoption of SwiftMR by our healthcare clients. This will involve working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. You will also be responsible for providing in-depth support and guidance to clients, developing and maintaining documentation of implementation processes and troubleshooting guides, and conducting regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results. **Key Responsibilities** * Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs * Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability * Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity * Manage SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilities * Act as the primary technical resource for clients, providing application support and resolving technical issues * Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations * Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support * Conduct regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results **Qualifications** * 5+ years in a technical or application support role within healthcare IT * Proficiency with TCP/IP networking and DICOM networking * Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable * Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues * Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users **Preferred Experiences (Nice to Have)** * 10+ years in a technical or application support role within healthcare IT * Those with proven competencies may be promoted to an Technical Customer Success Manager job title upon final offer * Experience implementing radiology AI software in hospital settings * Fluent in Korean **Work Conditions and Environment** * Work type: Full-time * Health Care Plan (Medical, Dental & Vision) * Paid Time Off (Vacation, Sick & Public Holidays) * Training & Development * Work from home, with occasional business travel * Collaborate with team members around the country and the world **Hiring Process** * Screening * Competency-based interview (Hiring manager) * Competency-based interview * Culture-fit Interview * Onboarding **Why Join blithequark?** At blithequark, we are passionate about delivering exceptional customer experiences and pushing the boundaries of what is possible with AI and robotics. We offer a dynamic and innovative work environment, with opportunities for career growth and professional development. If you are passionate about healthcare IT and customer success, we encourage you to apply for this exciting opportunity. **How to Apply** If you are a motivated and experienced professional with a passion for healthcare IT and customer success, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job