**Technical Customer Experience Representative – Web & Cloud Application Support**

Join blithequark, a high-tech home security company that's passionate about protecting the life you've built, as we seek a talented Technical Customer Experience Representative to join our team in Richmond, VA. As a key member of our customer support team, you will play a vital role in delivering exceptional technical support to our customers, ensuring their safety and satisfaction. If you're a motivated, ambitious, and self-starting individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity. **About blithequark** At blithequark, we're committed to creating a culture that cares deeply about the career you're building. Our no-ego culture of collaboration and innovation provides big opportunities for those seeking their next challenge, and we're dedicated to making a huge impact on the lives of those we protect. We're a high-tech home security company that's passionate about protecting the life you've built, and we're seeking talented individuals like you to join our team. **Our Hybrid Work Model** We're embracing a hybrid work model that enables our teams to split their time between office and home. Our hybrid model means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person. The remainder of the week, teams can choose where they work, allowing for flexibility and the best of both worlds to get our work done. **Why We're Hiring** We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you'll be part of a high-performing team that's dedicated to delivering exceptional customer support and ensuring the success of our customers. **Key Responsibilities** As a Technical Customer Experience Representative, you'll be responsible for: * Responding promptly, courteously, and knowledgeably to technical support inquiries * Providing top-tier support to all customers with a goal of first call resolution * Educating customers on system installation/use, and assisting in troubleshooting * Utilizing prior customer support experience to enable customer success and happiness * Using problem-solving skills to solve customer issues and address concerns * Outbound calls to current customers to address issues, when needed **What You'll Bring** To succeed in this role, you'll need: * Proven success in a phone-based customer service or call center position * Ability to understand and determine root causes to customer issues * Comfort with technology and ability to provide technical assistance for consumer electronics * Proven record of outstanding attendance and timeliness in a structured environment * Strong work ethic and the drive to contribute to company goals * Clear and effective phone communication skills to ensure all customer issues are resolved * Ability to work independently and in a team setting * Ability to prioritize in a fast-paced environment and excellent time management skills * Positive, can-do attitude and eager for continuous improvement * Strong commitment to customer happiness and satisfaction **Certification Requirements** As a Technical Customer Experience Representative, you'll be required to obtain certification as an electronic security employee, which involves submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS. **Perks and Benefits** As a member of our team, you'll enjoy: * Shift Differential for Nights & Weekends * Opportunities for Career Progression * Medical, Dental, and Vision Benefits starting Day 1 * Matching 401k up to 4% * Holiday Pay * Paid Time Off * Team Building Activities * #BagelThursdays * Employee Referral Programs $$$ **Our Values** At blithequark, we're committed to the following values: * Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them. * Aim High: Always challenging oneself and others to raise the bar. * No Ego: "No job too small" attitude, and open, inclusive, and humble style. * One Team: Highly collaborative approach to achieving success. * Lift As We Climb: A track record of investing in developing others and helping others succeed. * Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment. **Equal Opportunity Employer** We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. **How to Apply** If you're a motivated, ambitious, and self-starting individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Apply Now** Apply Job! Apply for this job