Technical Customer Experience Representative – Hybrid Work Model with Opportunities for Growth and Professional Development in a Dynamic and Innovative Environment

Welcome to arenaflex arenaflex is a pioneering high-tech home security company that is passionate about protecting the life you've built. We've created a culture that cares deeply about the career you're building, offering a no-ego environment of collaboration and innovation where individuals can find big opportunities and make a significant impact on the lives of those we protect. Our goal is not just to have you work with us, but to grow and thrive with us. Our Hybrid Work Model We're embracing a hybrid work model that enables our teams to split their time between the office and home. This model allows us to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person, while giving teams the flexibility to choose where they work for the remainder of the week. This approach combines the best of both worlds, allowing us to benefit from flexibility and collaboration. Why Join arenaflex? We're growing and thriving, and we need talented, humble, and smart individuals who share our values to join us in our relentless pursuit of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you will be part of a high-performing team that is dedicated to providing exceptional customer service and support. Job Overview We are excited to offer a starting hourly rate of $20, along with a range of exciting benefits. Many of our current associates have seen increases to up to $21 per hour based on their schedule and performance within the first several months of joining our team. As a Technical Customer Experience Representative, you will be responsible for taking inbound calls from our customers and assisting them to the best of your ability. If you are looking for a position where you can help people stay safe while providing excellent customer service, this is the job for you. Primary Responsibilities Respond promptly, courteously, and knowledgeably to technical support inquiries Provide top-tier support to all customers with a goal of first call resolution Educate customers on system installation and use, and assist in troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Make outbound calls to current customers to address issues, when needed What You'll Bring To be successful in this role, you will need to bring a range of skills and qualities, including: Proven success in a phone-based customer service or call center position Ability to understand and determine root causes of customer issues Comfort with technology and ability to provide technical assistance for consumer electronics Proven record of outstanding attendance and timeliness in a structured environment Strong work ethic and the drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eager for continuous improvement Strong commitment to customer happiness and satisfaction Requirements You must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS. Perks and Benefits At arenaflex, we offer a range of perks and benefits, including: Shift Differential for Nights & Weekends Opportunities for Career Progression Medical, Dental, and Vision Benefits Starting Day 1 Matching 401k up to 4% Holiday Pay Paid Time Off Team Building Activities Employee Referral Programs Our Values At arenaflex, we share a set of values that guide our behavior and decision-making. These values include: Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them Aim High - Always challenging oneself and others to raise the bar No Ego - "no job too small" attitude, and open, inclusive, and humble style One Team - highly collaborative approach to achieving success Lift As We Climb - A track record of investing in developing others and helping others succeed Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment Diversity and Inclusion arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment, and we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. Conclusion If you are a motivated, ambitious, and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Technical Customer Experience Representative position at arenaflex. With our hybrid work model, competitive compensation and benefits package, and commitment to diversity and inclusion, we offer a unique and exciting opportunity for you to grow and thrive with our team. Apply now and take the first step towards a fulfilling and successful career with arenaflex. Apply for this job