Technical Customer Experience Representative – Hybrid Work Model, Competitive Hourly Rate, and Opportunities for Growth in a Dynamic Home Security Environment

Welcome to arenaflex arenaflex is a pioneering high-tech home security company that is deeply passionate about protecting the life you've built. Our culture is built on a foundation of collaboration, innovation, and mutual respect, where individuals can find big opportunities, grow, and make a significant impact on the lives of those we protect. We're not just looking for someone to work with us; we want you to thrive and grow with our team. Our Hybrid Work Model We've adopted a hybrid work model that allows our teams to split their time between the office and home. This model enables us to come together in our office on core days to collaborate in person and work independently for the rest of the week. We believe this approach offers the best of both worlds, providing flexibility and allowing us to get our work done efficiently. Why Join arenaflex? We're growing and thriving, and we need talented, humble, and smart individuals who share our values to join us in our relentless pursuit of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you'll be part of a high-performing team that is dedicated to providing exceptional customer service and support. Job Overview We're excited to offer a competitive hourly rate of $20 per hour, along with opportunities for growth and a range of exciting benefits. Many of our current associates have seen increases to up to $21 per hour based on their schedule and performance within the first few months of joining our team. As a Technical Customer Experience Representative, you'll be responsible for taking inbound calls from our customers and providing top-tier support to ensure their issues are resolved promptly and efficiently. Primary Responsibilities Respond promptly, courteously, and knowledgeably to technical support inquiries Provide exceptional customer service with a goal of first-call resolution Educate customers on system installation and use, and assist in troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Make outbound calls to current customers to address issues when needed What You'll Bring To be successful in this role, you'll need: Proven success in a phone-based customer service or call center position Ability to understand and determine root causes of customer issues Comfort with technology and ability to provide technical assistance for consumer electronics Proven record of outstanding attendance and timeliness in a structured environment Strong work ethic and drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eagerness for continuous improvement Strong commitment to customer happiness and satisfaction Requirements You must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS. Perks and Benefits At arenaflex, we offer a range of perks and benefits, including: Shift differential for nights and weekends Opportunities for career progression Medical, dental, and vision benefits starting day one Matching 401k up to 4% Holiday pay Paid time off Team-building activities Employee referral programs Our Values We're committed to living our values, which include: Customer-obsessed: building deep empathy for customers and developing strong, long-term relationships with them Aim high: always challenging oneself and others to raise the bar No ego: "no job too small" attitude, and open, inclusive, and humble style One team: highly collaborative approach to achieving success Lift as we climb: a track record of investing in developing others and helping others succeed Lean and nimble: working with agility and efficiency to experiment in an often-ambiguous environment Diversity and Inclusion arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment, and we'll work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. Conclusion If you're a motivated, ambitious, and customer-focused individual who is excited to grow with a high-performing team, we encourage you to apply for this exciting opportunity. At arenaflex, you'll find a dynamic and supportive work environment, opportunities for growth and development, and a range of perks and benefits. Join our team and help us make a difference in the lives of our customers. Apply for this job