Supervisor, Coding

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. What You’ll Be Doing: The Coding Supervisor will play a critical cross-functional role in shaping and supporting coding operations across Grow Therapy. You’ll partner with teams across Revenue Cycle Management, Clinical Excellence, and Payor Strategy to ensure clean claim submission, reduce coding-related denials, and support provider education around accurate documentation and code selection. This is a strategic role that combines coding expertise with operational rigor and process improvement. You’ll work across departments to proactively surface risks, resolve payor-specific coding issues, and help drive scalable solutions that support clinical quality and financial performance. You’ll be part of a remote-friendly team, reporting directly to the Insurance Operations Department, and you’ll contribute to workstreams that are foundational to Grow Therapy’s growth and compliance. Lead coding transformation initiatives across RCM, Clinical Excellence, Tech, and Payor Operations, ensuring coding accuracy, reducing denials, and improving efficiency. Drive denial management and recovery by owning analysis, root cause identification, and appeals workflows—feeding insights into upstream improvements. Partner cross-functionally with Payor Launch, Clinical, and Tech teams to ensure coding requirements, documentation standards, and system rules are built correctly from the start. Implement technology-enabled coding guardrails that minimize provider burden, expand coding coverage, and mitigate audit/reimbursement risk. Develop and maintain coding standards (SOPs, guidelines, education materials) that scale with growth and improve provider experience. Introduce automation and AI-forward solutions for coding review, denial prevention, and appeals processes, enabling proactive risk mitigation. Provide subject matter expertise in behavioral health coding , ensuring compliance, accuracy, and optimal reimbursement outcomes. Evaluate team structure and resourcing needs , making strategic recommendations for hiring or scaling. Lead or support special projects that advance Grow’s coding maturity—pushing toward 100% coverage, lower marginal cost, and sustainable growth. The salary range for this position is $90,844 – $106,000 USD. The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. You’ll Be a Good Fit If: Experience : 3+ years in RCM with direct coding responsibilities; behavioral health coding preferred. Bonus if you’ve worked in high-growth or tech-enabled healthcare environments. Subject Matter Expertise : Deep knowledge of behavioral health coding guidelines, CPT/ICD coding, modifiers, and payor-specific requirements. Operational Performance : Proven ability to improve KPIs like denial rate, audit success, and coding coverage—leveraging data, processes, and technology. Problem-Solving : Skilled at diagnosing the root causes of coding and reimbursement challenges and building durable, scalable solutions. Tech-Forward Mindset : Excited by AI/automation opportunities, and able to translate coding expertise into tech-enabled workflows. Strategic & Hands-On : Comfortable balancing execution of day-to-day coding work with ownership of larger organizational initiatives. Scaling Experience : History of building structure in fast-growth settings; able to formalize processes and evolve them quickly as needs change. Agility & Collaboration : Thrive in a dynamic, cross-functional environment; a trusted partner who brings clarity and momentum. If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here . Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.