Sr. Manager/Director of HR Operations

If you’re energized by purpose-driven work and thrive in environments where people, mission, and impact intersect—this is your moment. Riverside Insights is redefining how K–12 assessments empower educators and learners—and we’re looking for an HR leader who is passionate about building a workplace where people thrive. At Riverside, we believe that people are our greatest asset—and how we support them matters. As the Sr. Manager/Director of HR Operations , you’ll be at the heart of building a best-in-class employee experience. In this pivotal role, you won’t just manage systems and policies—you’ll lead with intention, ensuring our operations reflect a culture of care, clarity, and continuous improvement. You’ll oversee core HR operations, lead a team of HR Specialists, and bring sharp execution to everything from compliance and benefits to process improvement and employee support. With a mindset for service and a commitment to excellence, you’ll help scale processes that are not only efficient—but deeply aligned with our mission and values. This is more than an operational role—it’s a chance to shape the employee experience at a company transforming how every student is seen, supported, and empowered to reach their full potential. In this role, you will get to: • Drive Performance Management Excellence – Ensure that all underperformance is proactively addressed within 30 days through structured performance processes, tracking, and coaching. • Lead HR Operations & Compliance – Manage all aspects of HR administration, ensuring compliance with federal, state, and local regulations while maintaining accurate personnel data and reporting. • Optimize HR Reporting & Workforce Planning – Implement and oversee automated reporting of Riverside’s total people costs, including contractors, and drive cost efficiency through strategic workforce initiatives. • Enhance Employee Total Rewards & Payroll Operations – Oversee payroll, benefits administration, and total rewards programs to ensure competitive offerings and seamless execution. • Own Employee Relations with Clarity and Care – Ensure timely and thoughtful resolution of employee concerns while proactively enhancing processes that support a positive and high-trust workplace. • Lead & Develop a High-Performing HR Operations Team – Manage and develop two HR Specialists to ensure smooth execution of HR processes and deliver a best-in-class employee experience. Disclaimer: The above statements describe the general nature and level of work performed in this role. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or adjust responsibilities as needed to support business and organizational priorities. Requirements • Education – bachelor’s degree in human resources, Business Administration, or related field; HR certification (SHRM-CP, PHR) strongly preferred. • Experience – 5+ years in HR operations, with at least 3 years in a leadership role overseeing HR compliance, payroll, benefits administration, and HR process optimization in a remote work environment. Private Equity & M&A Experience a plus. • HR Compliance Expertise – Deep knowledge of federal, state, and local employment laws, including experience managing compliance-related filings (W-2s, EEO-1, 5500s, etc.). • HR Process for Remote Work Environments – Strong understanding of best practices for HR operations in fully remote and distributed teams, including digital employee services and automation. • People Data & Reporting – Experience leveraging HRIS, payroll, and compensation management tools (e.g., Paycom, CompXL) to drive data-driven decision-making. • Performance Management & Employee Relations – Proven track record of coaching leaders through performance management processes and driving accountability. • Leadership & Team Development – Experience leading and developing HR professionals to ensure high-quality HR service delivery. Physical Requirements: • Remote role – Charlotte, NC preference. Must be comfortable working in a fully remote environment. Once a month on site meeting in Charlotte. • Up to 3% travel for off-site team meetings and company events. • May require stationary positions (sitting or standing) for extended periods. Benefits • Medical, Dental, and Vision plans • Company paid basic life and AD&D insurance • Company paid short-term and long-term disability • Supplemental life insurance options • Company paid Employee Assistance Program (EAP) • Retirement plan with discretionary company matching • Flexible Spending Account (FSA) and Health Savings Account (HSA) options • Premium subscription to Calm for employee and dependents • Company paid time off (PTO) • 13 named holidays, 2 floating holidays, and 4 early-release half days • Quarterly Focus Days • Flexible work arrangements • Work-from-home expense reimbursement • Tuition Reimbursement Program • Company orientation and 30/60/90 Day Onboarding Compensation: A reasonable estimate of the base compensation range for this position is $95,000 - $115,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal pay ranges; and market data/range parameters. Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent. Why Join Our Team? At Riverside Insights, achieving real results for students and educators is more than talk – it's what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you're ready for an ambitious, collaborative environment, Riverside is the place for you. Riverside Insights is an Equal-opportunity Employer: Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our Commitment to Diversity & Inclusion: At Riverside Insights, every employee has the right to a welcoming and inclusive workplace where their diverse backgrounds, experiences, and perspectives are valued and celebrated. Thank you for considering joining our growing team and our mission to help elevate potential globally! Please check out to learn more about our work. Apply tot his job