Sr IT Support Engineering Associate

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description The Sr IT Support Engineering Associate role is a key member of the lean IT Support Services team and will work closely with cross-functional IT teams and business-led teams to ensure site operations run smoothly. The candidate will assist with implementing procedures for Daily Tasks and Operations of Site Support team and Concierge Desk. The candidate will provide end-to-end daily support and participate in IT projects. Specific Responsibilities & Skills With guidance, follows standard policies, procedures and SLAs to provide IT support services to Gilead employees, contractors and teams for supported systems, applications, hardware and other tools. Typically provides Tier 1 and Tier 2 IT support services for standard issues or needs, such as technology set-up or basic technical support needs, following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. With guidance, able to install, diagnose, repair, maintain and upgrade assigned systems, applications, hardware and other tools. Trouble-shoots technical problems and follows both the SLA as well as standard ticketing processes to resolve technology queries. Ensures timely and appropriate completion of ticketing and other relevant technical documentation. Assisting with current technologies such as: O365, OneDrive, Teams, SharePoint and Zoom. Both Apple and Windows experience required. Mobile device support and troubleshooting, multiple operating systems and device types. May provide support for the launch of new or updated systems, applications, hardware and other tools. Qualifications High School and Five Years’ Experience OR Associate Degree and Four Years’ Experience OR Bachelor's Degree and Two Years’ Experience OR Masters' Degree IT helpdesk or related experience in a business environment in life sciences is a plus. Configuration, testing or trouble-shooting experience in assigned IT area / domain. Business process engineering and project management experience is a plus. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role with relevant experience. Hands-on experience with Windows and Mac OS environments. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Good Manufacturing Practice (GMP) or other regulatory industry experience would be an asset. The salary range for this position is: $81,940.00 - $106,040.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*. For additional benefits information, visit: * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT PAY TRANSPARENCY NONDISCRIMINATION PROVISION Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday. Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California. Apply tot his job Apply tot his job