Sr Director, ISP (Inside Plant)
About the position The Inside Plant Operations Manager is responsible for directing and managing the Inside Plant Operations staff and facilities. This role involves implementing structured operational practices to ensure stable product delivery, supporting technical services and plant maintenance, and overseeing project planning and capital budgeting. The manager will ensure effective cross-functional communication and participation in product deployment and support. Responsibilities • Develop an effective Inside Plant Leadership team and assist them with developing their direct reports to drive a high-performance culture and environment. • Lead a structured and disciplined work team to produce exceptional results delivering the customer experience. • Oversee designated inside plant operations including facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance, and provide direct hands-on support for other network operations teams for all Headends and Hubs. • Provide engineering operational support and direction for new or existing technologies and current operational initiatives. • Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs, and network operations. • Direct quality control programs for engineering operations and consistent operational procedures. • Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards. • Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission, and other government agencies. • Ensure adherence to company TQA policies. • Direct capital budget process for ISP within Region, execute approved budget plan. • Lead and participate in succession planning. • Perform other duties as requested. Requirements • Bachelor's degree in engineering or related field, or equivalent work experience • Minimum ten (10) years of network operations/engineering experience • Minimum six (6) years of management experience • Minimum three (3) years of project management experience Nice-to-haves • Industry and vendor specific certifications and training • Advanced knowledge of HFC and all FCC compliance reports and other rules and regulations • Proven leader with progressive responsibility • Advanced knowledge of telecom / cable products and services • Knowledge of Analog Transmission Line, Fiber Optic and Electronic theory • Comprehensive understanding of HVAC and power distribution systems • Comprehensive understanding of OSHA rules and regulations, both federal and state • Knowledge of National Electric & National Electric Safety Code and FCC regulations • Ability to make decisions and solve problems while working under pressure • Able to supervise and motivate others and handle multiple projects and tasks • Must lead by example / mentor Benefits • Comprehensive pay and benefits package that rewards employees for their contributions • Support for all aspects of employee well-being • Opportunities for career advancement Apply tot his job