Sr Change Management Consultant - Workday Success Plans
About the position At Workday, we are seeking dynamic individuals who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services. Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. Primary responsibilities of this role include delivering various services to Workday Success Plans customers. Our team members lead the development and implementation of strategies that promote end-user adoption of Workday. Example responsibilities of this role includes: Support change-related activities including, but not limited to, change impact analysis, strategy development, readiness assessment, and adoption measurement. Lead hands-on development of communications and training materials that support a successful transition to Workday for key end-users. Contribute to the ongoing development and refinement of Workday's Change Management methodology to support new SKUs and other innovation-focused initiatives. Confidently and consistently provide excellent customer service. Share their broad experience with industry practices. Adapt and succeed independently in challenging situations. Support multiple customers concurrently on short duration projects. Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh. Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day. Partner with an Engagement Manager to deliver services that include: Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions) Change Management services (Tenant Review with Advisory Consulting Services) Additional Services that our consultants deliver include: Deployment Guidance Services, Webinars & Coaching (Present on key features and configurations), Collaboration Crews (Facilitate group customer sharing discussions). Responsibilities • Lead the development and implementation of strategies that promote end-user adoption of Workday. • Support change-related activities including change impact analysis, strategy development, readiness assessment, and adoption measurement. • Lead hands-on development of communications and training materials that support a successful transition to Workday for key end-users. • Contribute to the ongoing development and refinement of Workday's Change Management methodology. • Confidently and consistently provide excellent customer service. • Share broad experience with industry practices. • Adapt and succeed independently in challenging situations. • Support multiple customers concurrently on short duration projects. • Help customers to be more self-sufficient, stabilize and optimize their Workday applications, and learn about new features. • Partner with an Engagement Manager to deliver services including Feature Adoption Workshops and Change Management services. Requirements • Experience leading change management activities for one or more Workday deployments. • Minimum of 7+ years (for Sr. Change Management Consultant) or 10+ years (for a Principal Change Management Consultant) of full-time professional related work experience. • Demonstrated experience in a customer-facing consulting-type role. • Certification in Workday HCM Products is preferred. • Demonstrates a solid grasp of HR related systems and processes. • Experience with influencing, interacting and collaborating with senior leaders, internally and externally. • Ability to demonstrate past experience with managing multiple projects and/or workstreams at one time. • Very strong verbal communication skills and comfortable presenting in a customer-facing capacity. • Ability to effectively navigate and resolve conflicts that may arise between client stakeholders. • Experience in Workday deployment projects, including user training, process alignment, and problem resolution. Nice-to-haves • Experience with HR technology solutions. • Strong analytical and problem-solving skills. • Ability to travel up to 10%. Benefits • Workday Bonus Plan or role-specific commission/bonus. • Annual refresh stock grants. • Flexible work schedule. • Comprehensive benefits package. Apply tot his job