Sr Business Analyst with Public sector exp (100% Remote)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cleo Consulting Inc., is seeking the following. Apply via Dice today! Client: State of TN/TN DHS Job ID: 65065 Job Title: Business Analyst Sr Location: 505 Deaderick Street James K. Polk 17th Floor Nashville, Tennessee 37243 Estimated Duration: 12/01/2025 - 12/31/2026 Remote Description Position Summary: • The Applications Functional Analyst / Business Analyst will focus on the analysis, documentation, and management of functional requirements and business processes. • The analyst will evaluate proposed system changes, ensure alignment with established • policies, and collaborate with both program and technical teams to deliver effective system • solutions that improve client service and operational efficiency. Key Responsibilities: • Serve as the business liaison between program staff, IT leadership, and vendor • teams. • Understand, evaluate, and formulate recommendations on all proposed changes • and enhancements to systems. • Elicit, document, and validate functional and business requirements through • interviews, workshops, and data analysis. • Collaborate with subject matter experts (SMEs) to translate business needs and policy • requirements into clear system requirements and functional specifications. • Ensure all system components and modules work cohesively to address functional • requirements and use cases. • Develop, maintain, and present Business Requirements Documents (BRDs) and • other project documentation to support ongoing enhancements. • Facilitate communication between business stakeholders, development teams, and • leadership to ensure understanding of priorities, dependencies, and outcomes. • Conduct data and process analysis to identify improvement opportunities and support • operational and policy-driven decisions. • Participate in testing and validation activities to ensure system functionality meets • intended business outcomes. • Support maintenance and operations (M&O) activities by evaluating incident trends, • coordinating issue resolution, and ensuring continuous alignment with program goals. • Manage stakeholder expectations with a strong understanding of TDHS objectives and • constraints. • Contribute to release planning, system design discussions, and quality assurance • reviews throughout the software development lifecycle (SDLC). Required Qualifications: • Minimum of 5 years of experience as a Business Analyst or Functional Analyst in a • complex systems environment. • Minimum of 3 5 years of experience working with human services or social services • applications, preferably within public sector eligibility or benefits systems. • Prior project experience with Supplemental Nutrition Assistance • Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs is required, including familiarity with program policy, eligibility rules, and operational workflows. • Demonstrated ability to bridge the gap between business needs and technical • solutions and communicate effectively with both audiences. • Solid understanding of system functional design and how integrated components • interact within eligibility and case management systems. • Experience conducting requirements elicitation, analysis, and documentation using • structured methodologies and tools. • Strong analytical skills with the ability to evaluate complex processes and data to drive • decisions. • Excellent written and verbal communication skills; able to tailor communication style • to the audience (technical teams, leadership, or program staff). • Demonstrated ability to manage competing priorities, meet deadlines, and deliver • high-quality work products in a dynamic environment. • General IT knowledge and understanding of SDLC phases including requirements, • design, development, testing, and implementation. Preferred Qualifications: • Experience with integrated eligibility systems or public sector technology • modernization projects. • Knowledge of J2EE-based system architectures, web technologies, and data • integration concepts. • Familiarity with policy-driven system design and rules-based automation. • Experience supporting system maintenance and operations (M&O) activities post- • implementation. • Bachelor's degree in Information Systems, Public Administration, Computer • Science, or related field; equivalent experience may be considered. Ideal Candidate Profile: • The ideal candidate brings a blend of deep human services program knowledge, technical • acumen, and collaborative communication skills. They are detail-oriented, highly organized, • and capable of translating complex policy and business needs into actionable system • requirements. They thrive in environments where technology and public service intersect and • are driven by the mission of improving client outcomes and service delivery. • This position will be 100% remote Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled) Apply tot his job