Specialist, IT Operations

Housecall Pro is a company dedicated to helping home service professionals streamline their operations. As a Specialist in IT Operations, you will provide essential technical support, troubleshoot issues, and maintain IT systems to ensure efficiency and security in the infrastructure. Responsibilities Provide remote technical support for end-users, troubleshooting hardware, software, and network-related issues Maintain and manage IT assets, including laptops, peripherals, and software licenses Assist with system administration tasks such as account provisioning, security updates, and system monitoring Troubleshoot and resolve issues involving SaaS tools (Okta, Google Workspace, Zoom, Slack) Support IT infrastructure, including network devices, VPN configurations, and cloud-based applications Document IT processes, troubleshooting steps, and system configurations for knowledge sharing Collaborate with vendors and third-party service providers to resolve IT-related issues Assist in IT security initiatives by ensuring compliance with security policies and best practices Monitor IT systems for performance issues and escalate concerns as needed Participate in providing off-hours support to our employees Cover in-office IT support as necessitated by business needs Skills 1+ years of experience in IT support, system administration, or a related field Basic knowledge of SaaS and enterprise tools (eg. Okta, Google Workspace, Zoom, Slack) Familiarity with networking fundamentals, security best practices, and IT troubleshooting techniques Experience with ticketing systems and IT asset management tools Strong problem-solving skills and ability to work independently in a fast-paced environment Excellent communication and interpersonal skills to support a diverse team Strong attention to detail and ability to document technical processes clearly A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment Willingness to learn and adapt to new technologies and IT best practices Customer-focused mindset with a proactive approach to problem resolution Ability to manage multiple tasks effectively while maintaining high-quality service Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions Adaptability: You thrive in a high-growth, rapidly evolving tech environment Benefits Medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements Health care insurance (medical, dental, vision, disability) Employee assistance program 401(K) Flexible time off Paid parental leave Tech reimbursement Other company benefits Company Overview Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Housecall Pro has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.