Senior Salesforce Administrator
About the position Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of high-value, record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo. We're transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. We're seeking engineers to utilize advanced technology in agile settings, with a focus on improving the customer experience for every collector. Responsibilities • Implement and maintain Omni-Channel Routing, Entitlements & Milestones, Knowledge Base & Experience Cloud, Digital Engagement, Service Cloud Voice, and Einstein for Service. • Ensure data accuracy, security, and performance; conduct audits, updates, data cleanup, and issue troubleshooting. • Provide daily support, including account maintenance, reports, dashboards, troubleshooting, and serving as the primary Salesforce contact. • Manage custom objects, fields, workflows, page layouts, automation tools (Flow, Process Builder, validation rules), and reports. • Partner with cross-functional teams to translate business needs into Salesforce solutions, streamline workflows, and document processes. • Oversee data imports/exports, ensure data integrity, and develop reports and dashboards to track KPIs and performance. Requirements • 5+ years of experience as a Salesforce Administrator or similar role. • Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience). • Salesforce Administrator certification preferred; Advanced Admin or additional Salesforce certifications are a plus. • Experience improving Salesforce functionality in a system that serves as a central hub for operations, partnering with cross-functional teams—e.g. Customer Care, Accounting, Sales, and Finance—to streamline workflows and drive efficiency. • Excellent communication skills to provide training, user support, and best practice recommendations. • Proven ability to translate complex processes into clear documentation and communicate effectively to executive leadership. • Familiarity of DevOps tools, including experience collaborating with teams using Copado. • Familiarity with Software Development Lifecycle. Benefits • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision. • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals. • Vacation: All salaried employees are eligible for flexible time-off. • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays. • Employee Discounts: Employees receive discounts on select grading services for approved submissions. • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs. • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities. Apply tot his job