**Senior Risk Manager - Customer Service, Customer Service**

Join arenaflex's elite Risk Mitigation team to shape the future of privacy, risk, and compliance! Drive impactful projects that safeguard our reputation and ensure regulatory excellence. **About arenaflex** arenaflex is a global leader in e-commerce, technology, and digital innovation. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a commitment to innovation, customer obsession, and long-term thinking, arenaflex has revolutionized the way people shop, work, and live. Our Risk Mitigation team plays a critical role in ensuring that our customers' data and experiences are protected, and that we remain compliant with all relevant regulations and laws. **Job Summary** We are seeking an experienced Senior Risk Manager to join our Customer Service team. As a Senior Risk Manager, you will be responsible for leading and managing privacy, risk, and compliance projects, ensuring timely and effective delivery. You will identify, assess, and prioritize potential risks across the organization, develop and implement comprehensive risk management strategies to mitigate identified risks, and ensure compliance with all relevant privacy, employment, and regulatory requirements. **Key Responsibilities** * **Project Leadership**: Lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery. * **Risk Assessment**: Identify, assess, and prioritize potential risks across the organization. * **Mitigation Strategies**: Develop and implement comprehensive risk management strategies to mitigate identified risks. * **Regulatory Compliance**: Ensure compliance with all relevant privacy, employment, and regulatory requirements, both domestic and international. * **Process Validation**: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations. * **Monitoring and Reporting**: Continuously monitor risk management activities and report on their effectiveness to senior leadership. * **Stakeholder Collaboration**: Collaborate with cross-functional teams, including Legal, Tech, HR, and Operations, to integrate risk management practices. * **Training and Guidance**: Provide training, support, and guidance to employees on risk management best practices and compliance requirements. * **Culture of Compliance**: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization. * **Continuous Improvement**: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience, and related processes. **A Day in the Life** As a Senior Risk Manager, you will start the day by engaging with our team via our Slack and Chime channels, then reviewing our team intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you will need to chase down. You will attend various cross-functional meetings to discuss ongoing privacy and risk projects and initiatives with leaders from Customer Service, Legal, Privacy, and more. You will prepare various detailed reports and write-ups on your risk management activities and write your own narrative on initiatives you would like us to go after. **Essential Qualifications** * **Bachelor's degree or equivalent**: A degree in a relevant field such as business, law, or risk management. * **Program Management or Project Management Experience**: Proven experience in managing projects and programs, with a focus on risk management and compliance. * **Experience in compliance, audit, or risk management**: A strong background in compliance, audit, or risk management, with a focus on regulatory requirements and industry best practices. * **Knowledge of Microsoft Office products and applications at an advanced level**: Proficiency in Microsoft Office products and applications, including Excel, Word, and PowerPoint. * **Experience in driving customer experience and implementing standards, policies, and driving large-scale programs within Customer Service**: A proven track record of driving customer experience and implementing standards, policies, and large-scale programs within Customer Service. **Preferred Qualifications** * **Project Management Professional (PMP) or equivalent certification**: A PMP certification or equivalent, demonstrating expertise in project management and risk management. * **Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements or equivalent**: Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements. * **Master's degree or equivalent**: A Master's degree or equivalent in a relevant field such as business, law, or risk management. * **Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship**: A proven track record of building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship. **What We Offer** * **Competitive salary and benefits package**: A competitive salary and benefits package, including health insurance, retirement savings, and paid time off. * **Opportunities for career growth and development**: Opportunities for career growth and development, including training and education programs, mentorship, and leadership development. * **Collaborative and dynamic work environment**: A collaborative and dynamic work environment, with a focus on teamwork, innovation, and customer obsession. * **Recognition and rewards**: Recognition and rewards for outstanding performance, including bonuses, stock options, and employee recognition programs. * **Flexible work arrangements**: Flexible work arrangements, including remote work options, flexible hours, and compressed workweeks. **How to Apply** If you are passionate about this role and want to make an impact on a global scale, please apply! arenaflex is an equal opportunities employer, and we value people with unique backgrounds, experiences, and skillsets. We make recruiting decisions based on your experience and skills, and we are committed to a diverse and inclusive workplace. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! **Equal Opportunities Employer** arenaflex is an equal opportunities employer, and we are committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link to accommodations page]. Apply for this job