Senior Project Manager

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ciena is seeking a dynamic Senior Project Manager to join our Global Services Team. This role is pivotal in driving the growth and optimization of Gainsight, Kantata, Salesforce, and other in-house tools that enable seamless business transactions. Develop and maintain comprehensive project plans and resource utilization schedules for multiple concurrent projects and operational activities. Collaborate with Business Functional Leads and System Implementors to prioritize requirements, estimate efforts, and allocate resources to meet project execution and tracking goals. Coordinate and lead project activities to ensure timely delivery of required functionality within budget constraints. Monitor project resources, tasks, risks, and milestones, implementing adjustments as necessary through defined change control procedures. Manage day-to-day project activities for cross-site teams, assigning responsibilities, setting expectations, and motivating team members toward achieving objectives. Provide input for vendor negotiations and manage vendor relationships within contract parameters. Prepare management reports for project sponsors and develop gating documents to support project milestones. Qualifications 5+ years of experience as a Project Manager, with significant Salesforce expertise during this timeframe. Proficiency with at least three of the following tools: Gainsight, Kantata, Salesforce, Snowflake, Zoom, PowerApps, Teams. Hands-on experience with JIRA for user story writing, issue creation, and backlog management, along with SharePoint for project management. Expertise in Agile methodologies, SCRUM, and Scaled Agile Framework (SAFe); certifications in SAFe or SCRUM Master are highly desirable. Proven experience managing projects across multiple locations, including global teams. Exceptional customer service, verbal and written communication, and organizational skills. Strong problem-solving, analytical abilities, and a team-oriented approach to project delivery and cutover. Requirements Familiarity with additional business tools and platforms that complement the role's requirements. Experience with advanced data migration strategies or validation techniques. Background in driving high-impact vendor negotiations and contract management. Knowledge of advanced Agile practices or frameworks beyond SAFe and SCRUM. Expertise in creating innovative solutions for cross-functional collaboration. Benefits Comprehensive benefits package, including medical, dental, and vision plans. Participation in 401(K) (USA) & DCPP (Canada) with company matching. Employee Stock Purchase Program (ESPP). Employee Assistance Program (EAP). Company-paid holidays, paid sick leave, and vacation time. Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.