Senior Program Manager and Customer Success Leader for Strategic Healthcare Technology Partnerships

Introduction to blithequark and the Healthcare Technology Industry blithequark is a pioneering force in the healthcare technology sector, dedicated to transforming the way healthcare services are delivered and managed. With a strong commitment to innovation and customer satisfaction, blithequark is seeking a highly skilled and experienced Senior Program Manager to join its team. This role combines the expertise of a Senior Customer Success Manager with the strategic vision of a Program Manager, making it an exciting opportunity for professionals looking to make a significant impact in the healthcare technology industry. About the Role As a Senior Program Manager and Customer Success Leader at blithequark, you will be responsible for managing strategic relationships with enterprise healthcare clients, including pharmaceutical and insurance companies. Your primary goal will be to ensure that these clients achieve meaningful outcomes by leveraging blithequark's cutting-edge platform and services. This will involve evaluating qualitative and quantitative data, identifying areas for business improvement, and collaborating with cross-functional teams to enhance the customer experience and mitigate risks. Key Responsibilities Serve as the strategic customer success manager for assigned enterprise healthcare clients, developing and executing tailored success plans to drive business outcomes. Help clients evaluate and interpret complex data sets to inform business decisions and drive improvement, using blithequark's platform and tools. Manage stakeholder relationships across all levels of the client organization, conducting meetings and presentations to ensure alignment and satisfaction. Collaborate with internal teams, including Sales, Marketing, and Product Development, to identify opportunities for growth, enhance the customer experience, and mitigate potential risks. Identify and pursue opportunities for upsells and expansion, working closely with the Revenue Team to develop and execute strategic plans. Develop and maintain a deep understanding of the healthcare industry, including trends, challenges, and innovations, to inform customer success strategies and identify new business opportunities. Qualifications and Requirements To be successful in this role, you will need to possess a combination of education, experience, and skills that align with the demands of a Senior Program Manager and Customer Success Leader in the healthcare technology industry. Essential Qualifications Bachelor's degree in Business, Healthcare, Informatics, or a related field, with a strong academic record and relevant coursework. At least 5 years of experience in a B2B client-facing role, such as Account Manager or Customer Success Manager, with a proven track record of success in managing strategic relationships and driving business outcomes. Strong interpersonal skills, with the ability to communicate effectively across all levels of an organization, from executive leadership to technical teams. Proven experience leading large, cross-functional projects, with a strong understanding of project management principles and methodologies. Experience with web applications and a demonstrated ability to adapt quickly to new technologies in a fast-paced environment. Preferred Qualifications At least 5 years of SaaS experience, with a deep understanding of the software-as-a-service model and its applications in the healthcare technology industry. At least 5 years of experience in the healthcare industry, including pharmaceutical, provider, or health insurance/payer, with a strong network of contacts and a deep understanding of industry trends and challenges. Strong skills in data synthesis, including interpretation and analysis of qualitative and quantitative data, with the ability to inform business decisions and drive outcomes. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies that enable you to manage complex relationships, drive business outcomes, and collaborate effectively with cross-functional teams. Key Skills Strong communication and interpersonal skills, with the ability to communicate effectively with clients, stakeholders, and internal teams. Strategic thinking and problem-solving skills, with the ability to analyze complex data sets and develop creative solutions to drive business outcomes. Collaboration and teamwork skills, with the ability to work effectively with cross-functional teams to enhance the customer experience and mitigate risks. Project management skills, with the ability to lead large, cross-functional projects and manage multiple priorities in a fast-paced environment. Adaptability and flexibility, with the ability to adapt quickly to new technologies, processes, and priorities in a rapidly changing industry. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and continuous learning. As a Senior Program Manager and Customer Success Leader, you will have access to a range of training and development programs, including: Formal training programs, including leadership development, project management, and industry-specific training. Informal learning opportunities, including mentorship, coaching, and on-the-job training. Access to industry conferences, seminars, and workshops, with opportunities to network with peers and stay up-to-date on the latest trends and innovations. A collaborative and supportive work environment, with a strong emphasis on teamwork, communication, and mutual respect. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a strong emphasis on collaboration, innovation, and customer satisfaction. Our company culture is built on a set of core values that include: A commitment to excellence, with a focus on delivering high-quality products and services that meet the evolving needs of our clients. A passion for innovation, with a strong emphasis on creativity, experimentation, and continuous learning. A focus on teamwork, with a collaborative and supportive work environment that encourages open communication, mutual respect, and collective success. A dedication to customer satisfaction, with a strong emphasis on building long-term relationships and delivering exceptional customer experiences. Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation package that includes a range of perks and benefits, including: A competitive salary, with opportunities for bonuses and incentives based on performance. A comprehensive benefits package, including medical, vision, dental, life, and disability insurance. Free health insurance options, with access to a range of health and wellness programs. Unlimited vacation time, with generous paid holidays, sick leave, and parental leave. A Perks at Work membership, with discounts on shopping, travel, and more. A flexible work environment, with opportunities to work remotely and occasional travel to Indianapolis for business needs. Conclusion If you are a motivated and experienced professional looking to make a significant impact in the healthcare technology industry, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Program Manager and Customer Success Leader, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our organization. Don't miss this opportunity to join a dynamic and innovative company that is shaping the future of healthcare technology – apply today! Apply for this job