**Senior Product Manager - Customer Experience - Remote**

Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as a Senior Product Manager - Customer Experience, where you'll play a pivotal role in shaping the future of our products and services. **About blithequark** At blithequark, we're dedicated to revolutionizing the way we live, work, and interact with each other. Our mission is to empower individuals and organizations to achieve their full potential through innovative solutions, cutting-edge technology, and a commitment to excellence. As a Senior Product Manager, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and driving business growth. **Key Responsibilities** As a Senior Product Manager - Customer Experience, you'll be responsible for leading cross-functional product teams to deliver high-quality products that meet the evolving needs of our customers. Your key responsibilities will include: ### Strategy & Planning (50%) * **Empathize with and understand end users**: Develop a deep understanding of our customers' needs, preferences, and pain points to inform product strategy and direction. * **Translate business goals and user needs into product strategy**: Communicate product priorities and direction to development teams, matrixed teams, and third-party partners. * **Identify goals, metrics, and analytics to determine product value**: Continuously monitor and refine product backlogs based on learnings and customer feedback. * **Manage and groom the product backlog**: Make future decisions based on the value that will be delivered to customers. * **Partner with Finance to understand financial needs**: Assist in the creation of business plans for new opportunities and ensure alignment with financial goals. * **Monitor research and competitive landscape**: Recommend the best solutions to ensure products remain or become best-in-class. ### Delivery & Execution (20%) * **Formulate, test, and refine assumptions and hypotheses**: Conduct user research and testing to validate product ideas and identify areas for improvement. * **Document, review, and ensure quality and change control standards**: Ensure that all quality and change control standards are met to deliver high-quality products. * **Create, prioritize, and accept user stories**: Incorporate user stories into release planning and make product decisions that drive value on a daily basis. * **Identify and consider pros, cons, issues, obstacles, dependencies, and value**: Participate in standups, iteration planning sessions, product demos, and retrospectives to ensure effective product delivery. ### People (30%) * **Foster collaboration with team members**: Drive value and identify and resolve impediments with cross-functional teams, including Engineering, UX, and other stakeholders. * **Act as a proponent of modern software development practices**: Advocate for the end user and stakeholder by becoming associated with the product and empathizing with user needs. * **Work with the product team to continuously assess progress**: Disseminate lessons learned and understand next steps to ensure effective product delivery. * **Manage cross-functional team and stakeholder expectations**: Execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience. * **Guide more junior team members**: Provide guidance and support to junior team members in strategy, alignment, analysis, and execution tasks. **Requirements** To succeed as a Senior Product Manager - Customer Experience at blithequark, you'll need: ### Minimum Qualifications * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. ### Preferred Qualifications * 3-6 years of relevant work experience in a modern software development-based enterprise environment. * Experience working as a Product Manager in a fast-paced, fluid environment where priorities shift on a regular basis. * Proficiency in working in a collaborative, cross-functional, modern software design and development team. * Proficiency in creating, prioritizing, and accepting user stories. * Proficiency in conducting user research and testing to understand needs. * Proficiency in identifying goals, metrics, and analytics to measure product value. * Experience guiding more junior team members through Product Management fundamentals in a professional setting. ### Education * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. ### Competencies * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders. * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Cultivates Innovation: Creating new and better ways for the organization to be successful. * Customer Focus: Building strong customer relationships and delivering customer-centric solutions. * Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. * Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. * Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. * Empathy: Understanding the needs of multiple stakeholders and being responsive in meeting their needs with the most optimal resolution. **What We Offer** As a Senior Product Manager - Customer Experience at blithequark, you'll enjoy: * A competitive salary and benefits package. * Opportunities for professional growth and development. * A dynamic and collaborative work environment. * Flexible work arrangements, including remote work options. * Access to cutting-edge technology and tools. * A comprehensive benefits package, including health, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and continuing education. **How to Apply** If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Application Window** The application window is anticipated to be closed on Oc, 2024. Don't miss your chance to join blithequark and shape the future of our products and services. Apply today! Apply for this job