Senior Principal Consultant
Job Description: • The Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners. • Works in close concert with Project Manager in successfully delivering projects. • Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team • Follows PSO implementation standards • Execution of project plan tasks associated with engagements • Test plan validation • Regular communication of project status • Provides onsite/remote support for customer escalations as needed • Maintains on average of 70% utilization for billable projects • Identifies engagement-related problem areas and solves the issues in a proactive manner • Assists the Support group in performing service call/maintenance activities as required • Provide technical training to internal or external resources as needed • Maintains friendly and professional attitude in stressful situations Requirements: • Bachelor’s degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience • 3+ years of experience with the Genesys Cloud Platform • Knowledge on Amazon Web Services (AWS) • Development experience build apps and integration leveraging APIs, JSON, and JavaScript • 10+ years of related experience • Experience with applications leveraging APIs, JSON, and/or JavaScript • Excellent communication skills • Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook) Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Apply tot his job