**Senior Manager Product Management - Customer Experience - Remote**

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of leading cross-functional teams to drive business growth and innovation? If so, we invite you to join blithequark's Product Management team as a Senior Manager Product Management - Customer Experience. At blithequark, we're committed to revolutionizing the way we approach product management, and we're looking for a talented leader to help us achieve our vision. As a Senior Manager Product Management - Customer Experience, you'll play a critical role in shaping our product strategy, driving business growth, and delivering exceptional customer experiences. **About blithequark** blithequark is a leading organization that's dedicated to empowering individuals and businesses to achieve their full potential. Our mission is to create innovative solutions that make a meaningful impact on people's lives. We're a dynamic and fast-paced organization that's always looking for talented individuals who share our passion for innovation and customer-centricity. **Key Responsibilities** As a Senior Manager Product Management - Customer Experience, you'll be responsible for leading cross-functional teams to deliver exceptional customer experiences. Your key responsibilities will include: * **40% Strategy & Planning** + Develop and execute product strategies that align with blithequark's overall business objectives + Collaborate with cross-functional teams to identify customer needs and develop solutions that meet those needs + Analyze market trends and competitor activity to inform product decisions + Develop and manage product roadmaps that prioritize customer needs and business objectives + Work with stakeholders to ensure alignment and buy-in on product strategies * **30% Delivery & Execution** + Lead cross-functional teams to deliver high-quality products that meet customer needs and business objectives + Collaborate with engineering, design, and other teams to ensure seamless product delivery + Develop and manage product metrics to measure customer satisfaction and business outcomes + Identify and prioritize product opportunities that drive business growth and customer satisfaction + Work with stakeholders to ensure timely and effective product delivery * **30% People** + Lead and develop a team of product managers to drive business growth and customer satisfaction + Collaborate with other leaders to develop and implement product management processes and best practices + Develop and manage product management training programs to ensure team members have the skills and knowledge needed to succeed + Foster a culture of innovation and customer-centricity within the product management team + Collaborate with other teams to ensure alignment and effective communication **Essential Qualifications** * 6-8 years of relevant work experience in product management, with a focus on customer experience and business growth * Proven track record of leading cross-functional teams to deliver high-quality products that meet customer needs and business objectives * Mastery of modern software development product management practices and agile methodologies * Proficiency in communicating with and influencing functional and technical team members at all levels in the organization * Mastery of working as part of a collaborative, cross-functional, modern software design and development team * Proficiency in creating, prioritizing, and accepting user stories * Proficiency in conducting user research and testing to understand customer needs * Mastery of identifying goals, metrics, and analytics to measure product value * Proficiency in conducting competitive research and analysis * Proficiency in guiding more junior team members through product management fundamentals in a professional setting * Proficiency in managing and growing team members in a professional setting **Preferred Qualifications** * 8+ years of relevant work experience in product management, with a focus on customer experience and business growth * Experience working in a fast-paced, fluid environment where priorities shift on a regular basis * Mastery of working as a Product Manager in a modern software development-based enterprise environment and overseeing multiple products * Proficiency in creating and managing product roadmaps that prioritize customer needs and business objectives * Proficiency in developing and managing product metrics to measure customer satisfaction and business outcomes * Experience working with stakeholders to ensure alignment and buy-in on product strategies * Experience leading and developing a team of product managers to drive business growth and customer satisfaction **Competencies** * Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders * Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Cultivates Innovation: Creating new and better ways for the organization to be successful * Customer Focus: Building strong customer relationships and delivering customer-centric solutions * Develops Talent: Developing people to meet both their career goals and the organization's goals * Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people * Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and fast-paced organization that's committed to innovation and customer-centricity * Collaborative and supportive work environment * Professional development opportunities to help you grow and succeed in your career * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools to help you succeed in your role **How to Apply** If you're a seasoned product management professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for this role. We can't wait to hear from you! Apply Job! Apply for this job