Senior Manager, Customer Claims and Insurance – Global Risk Management and Insurance Leadership at blithequark

Introduction to blithequark At blithequark, we are a leading provider of freight forwarding, import and export services, and comprehensive international ocean and air freight forwarding solutions. Our mission is to enable companies of all sizes to reach markets throughout the world by providing innovative and tailored logistics solutions. As a key player in the global logistics industry, we are committed to delivering exceptional customer experiences, fostering a culture of excellence, and driving business growth through strategic risk management and insurance practices. Job Overview We are seeking an experienced and results-driven Senior Manager, Customer Claims and Insurance to lead our global risk management and insurance functions. As a senior leader at blithequark, you will be responsible for managing our risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. You will also oversee the development and implementation of our customer-focused Shipper’s Interest program and Declared Value solutions. Key Responsibilities Manage and develop a team of at least 2 full-time exempt direct reports, providing coaching, skills development, recognition, and rewards to ensure staff productivity and performance management Plan, organize, staff, direct, and control the day-to-day operations of the department, developing and implementing policies and programs as necessary Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns Manage global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions Oversee the claims process with internal department employees and outside claims adjusters and insurers Manage Shipper’s Interest/Declared Value programs and processes with internal departments and customers Set insurance revenue and Key Performance Indicator (KPI) goals, as appropriate Manage global vendor risk assessment and insurance verification process Manage corporate and international surety bonds Perform various system updates and data loads as required by the business or other supported areas Assess company risk and opportunities, executing action plans to mitigate risks and capitalize on opportunities Conduct contract reviews and coordinate with legal on negotiations relating to insurance, liability, and claims provisions in contracts Participate in project-related tasks, including new ventures and specialized risk evaluations Communicate effectively with internal and external partners, including customers, vendors, and stakeholders Travel as required to support business operations and customer relationships Essential Qualifications Bachelor’s degree in risk management, business, finance, or a related field preferred, with at least 8 years of relevant experience Insurance designation preferred (such as Associates in Claims AIC, or Associate in Risk Management ARM, or equivalent designation) Five years of risk management or similar financial field experience Freight forwarding and customs brokerage experience preferred Strong proficiency in Microsoft Office products, with strong Excel skills preferred Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail Strong data and analytical skills, including understanding financial data Excellent verbal and written communication skills Prior claims experience in liability and property lines of business Strong management and critical thinking skills Excellent verbal and written communication skills Strong team player with ability to work collaboratively with cross-functional teams Preferred Qualifications Experience overseeing a Safety Team responsible for safe operations, including vehicle, facility, employee, dangerous goods, operations, and fire prevention Experience with 24/7 coverage and response Remote work experience, with ability to work effectively in a virtual environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Manager, Customer Claims and Insurance, you will have opportunities to develop your skills and expertise in risk management, insurance, and leadership. You will work closely with our senior leadership team to drive business growth and strategy, and will have access to training and development programs to support your career advancement. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a foundation of excellence, innovation, and customer focus. We are committed to fostering a culture of diversity, equity, and inclusion, and we welcome applications from qualified candidates from all backgrounds. As a remote-friendly employer, we offer flexible work arrangements to support work-life balance and employee well-being. Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range of $82,476.00-$187,788.00 annually, depending on experience. Our benefits package includes health, vision, and dental insurance, retirement savings, and tuition reimbursement. We also offer opportunities for professional development, career advancement, and performance-based bonuses. Conclusion If you are a motivated and experienced risk management professional looking for a challenging and rewarding leadership role, we encourage you to apply for the Senior Manager, Customer Claims and Insurance position at blithequark. With our commitment to excellence, innovation, and customer focus, we offer a dynamic and supportive work environment that will allow you to grow and thrive in your career. Apply today to join our team and contribute to our mission of delivering exceptional logistics solutions to customers around the world. Apply for this job