Senior Full Stack Product Designer for Exceptional Customer Experience and Seamless Marketplace Interactions

Welcome to arenaflex: Where Customer Experience Meets Innovation At arenaflex, we believe that the key to our success lies in delivering exceptional customer experiences. Our mission is to empower local economies and make a meaningful impact on the lives of our users, including consumers, merchants, and Dashers. We're a technology and logistics company that's constantly evolving, and we're looking for talented individuals like you to join our team and help us drive innovation and growth. About the Role: Senior Product Designer for Customer Experience As a Senior Product Designer for Customer Experience at arenaflex, you will play a critical role in shaping the user experience of our products and services. You will be part of the Customer Experience & Integrity (CXI) Design team, which is responsible for designing and delivering seamless and delightful experiences for our customers. Your primary focus will be on customer-facing user experience, and you will have the opportunity to design across all sides of the marketplace, including consumer, merchant, and Dasher experiences. Key Responsibilities: Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions Work collaboratively with cross-functional teams, including research, product, engineering, analytics, and business, to drive the vision and strategy Deliver and refine clear storytelling around product needs and opportunities Create, collaborate, and refine flows, prototypes, and high-fidelity visuals Design and ship high-quality product improvements that drive customer satisfaction and business metrics About You: The Ideal Candidate We're excited to meet someone who is passionate about leading product strategy and vision for new product areas. You should be a senior-level IC with 5+ years of work experience, with a proven track record of delivering exceptional customer experiences. You should enjoy complex problem spaces and be able to bring clarity to your teams through your mastery of the design process. Essential Qualifications: 5+ years of experience in product design, with a focus on customer experience Strong portfolio that showcases your ability to design and deliver seamless and delightful experiences Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams Strong understanding of design principles, human-centered design, and user experience best practices Ability to balance strategy, research, interaction design, and visual design to achieve elegant solutions Preferred Qualifications: Experience working on marketplace products or services Knowledge of design systems and ability to contribute to the development of design languages Experience with design tools such as Sketch, Figma, Adobe Creative Suite, and InVision Strong understanding of front-end development principles and ability to collaborate with engineers Experience with user research and testing, with the ability to inform design decisions with data What We Offer: Career Growth and Development Opportunities At arenaflex, we're committed to supporting the growth and development of our employees. We offer a range of opportunities for career advancement, including training and development programs, mentorship, and opportunities to work on high-impact projects. We also offer a comprehensive benefits package, including healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays. Compensation and Perks: Competitive salary range: $152,000 - $228,000 USD, depending on location and experience Opportunities for equity grants Comprehensive benefits package, including healthcare benefits, 401(k) plan, and paid time off Wellbeing benefits, including wellness expense reimbursement and mental health support Paid parental leave and family-friendly policies Opportunities for professional development and growth Our Culture: Diversity, Inclusion, and Belonging At arenaflex, we're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're dedicated to creating a workplace where everyone feels welcome, valued, and supported, regardless of their background, experience, or perspective. Our Commitment to Diversity and Inclusion: We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel We're committed to preventing discrimination and harassment of any kind, and to creating a workplace where everyone feels welcome, valued, and supported How to Apply: Join Our Team and Make a Difference If you're passionate about delivering exceptional customer experiences and making a meaningful impact on the lives of our users, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to meet our next team member and start working together to drive innovation and growth at arenaflex. Apply for this job