**Senior Customer Service Representative - Remote in arenaflex Time Zones**

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, arenaflex is the perfect place to make an impact on the communities we serve and advance health equity on a global scale. **About arenaflex** arenaflex is a global organization that is committed to helping people live healthier lives. Our mission is to make the health system work better for everyone, and we believe that everyone deserves the opportunity to live their healthiest life. We are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **Job Summary** We are seeking a highly skilled and compassionate Senior Customer Service Representative to join our team in a remote capacity. As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, verifying data and information necessary for processing, and communicating with providers to resolve issues. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Senior Customer Service Representative, you will be responsible for: * Reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits) * Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems * Communicating and collaborating with providers to resolve issues, using clear, simple language to ensure understanding * Meeting the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance * Working closely with the team to ensure seamless communication and collaboration **Requirements** To be successful in this role, you will need to have: * A High School Diploma / GED * Must be 18 years of age or older * Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to work from Monday - Friday 8:30am - 5:00pm CST, including the flexibility to work occasional overtime as the business need **Preferred Qualifications** * 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools * Health care experience **Telecommuting Requirements** * Reside within CST or MST time zones * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to de-escalate calls, listen to customer needs and respond appropriately with compassion and empathy * Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems * Ability to remain organized, focused, and productive on highly detailed repetitive tasks * Excellent problem-solving skills, including the ability to independently research issues using multiple information sources **Benefits and Perks** As a Senior Customer Service Representative at arenaflex, you will enjoy a comprehensive benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Opportunities for career growth and development * Recognition and rewards for outstanding performance **Work Environment and Culture** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our culture is guided by the principles of empathy, compassion, and excellence, and we strive to create a workplace that is inclusive, supportive, and empowering. **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. **Apply Now** Don't miss this opportunity to join our team and make a difference in the lives of millions of people. Apply now to become a Senior Customer Service Representative at arenaflex. Apply for this job