**Senior Applied Scientist – Customer Experience Innovation at blithequark**

Join the esteemed team at blithequark, where innovation meets customer-centricity, and where the pursuit of excellence is a daily mantra. As a Senior Applied Scientist in our Customer Experience Innovation team, you will be at the forefront of leveraging cutting-edge AI and Machine Learning (ML) techniques to revolutionize the way we address customer issues at scale. Your expertise will be instrumental in developing innovative solutions that detect and organize issues, identify root causes, and route them to resolving teams across the company. At blithequark, we believe that our customers are the lifeblood of our organization, and it's our job to make every interaction with them a little bit better. As a Senior Applied Scientist, you will be part of a team that is dedicated to building products that offer appropriate resolutions to resolve issues faced by our customers. Our Worldwide Defect Elimination (WWDE) team is relentless in its pursuit of maintaining customer trust by building products that eliminate systemic defects and prevent future issues. **About blithequark** blithequark is a global leader in e-commerce, and our commitment to innovation and customer satisfaction is unwavering. We are a company that is passionate about making a positive impact on the lives of our customers, and we believe that our employees are the key to achieving this vision. As a Senior Applied Scientist, you will be part of a dynamic team that is dedicated to pushing the boundaries of what is possible in the field of AI and ML. **Key Responsibilities** As a Senior Applied Scientist, your role will be pivotal in leading the development of innovative solutions that address customer issues at scale. Your key responsibilities will include: * Delivering solutions to core business problems and influencing business partners * Researching and developing modeling techniques for NLP, DL, and ML * Establishing scientific culture and standards for all scientists (publication, best practices, reviews, etc.) * Developing scientific talent on the team **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * 5+ years of building deep learning or machine learning models for business application experience * Master's degree in computer science, machine learning, statistics, mathematics or equivalent quantitative field * Deep knowledge in one or more areas of machine learning or deep learning * Proficient with common ML and DL frameworks such as PyTorch * Experience programming in Java, Python or related language **Preferred Qualifications** While the following qualifications are not essential, they are highly desirable: * PhD in computer science, machine learning, statistics, mathematics or equivalent quantitative field * Experience in patents or publications at top-tier peer-reviewed conferences or journal * Strong experience with NLP and generative deep learning models (i.e. LLM) * Exceptional communication and collaboration skills **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Strong understanding of AI and ML concepts and techniques * Experience with NLP and deep learning models * Proficient in programming languages such as Java, Python, or related languages * Strong communication and collaboration skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving skills and attention to detail **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Senior Applied Scientist, you will have access to a range of learning and development opportunities, including: * Regular training and development programs * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment * Access to cutting-edge technology and tools * Opportunities to work on high-impact projects and contribute to the company's success **Work Environment and Company Culture** blithequark is a company that values diversity, equity, and inclusion. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Our company culture is built on the following values: * Customer obsession * Ownership * Invention * Are right, a lot * Learn and be curious * Hire and develop the best * Insist on the highest standards * Think big **Compensation, Perks, and Benefits** As a Senior Applied Scientist at blithequark, you can expect a competitive compensation package, including: * Salary: $150,000 - $200,000 per year * Bonus: up to 20% of annual salary * Stock options: up to 10% of annual salary * Health insurance: comprehensive medical, dental, and vision coverage * Retirement plan: 401(k) matching program * Paid time off: 20 days per year * Flexible work arrangements: remote work options and flexible hours **Conclusion** If you are a passionate and innovative individual who is looking for a challenging and rewarding role, we encourage you to apply for the Senior Applied Scientist position at blithequark. As a Senior Applied Scientist, you will have the opportunity to work on high-impact projects, contribute to the company's success, and develop your skills and competencies in a dynamic and collaborative environment. We look forward to hearing from you! **How to Apply** To apply for this role, please submit your resume and a cover letter to the following link: We look forward to hearing from you! Apply for this job