Scheduling Assistant - Entry Level - Remote Customer Service and Travel Coordination with Growth Opportunities
Join the Team at Workwarp: Where Exceptional Travel Experiences Meet Unparalleled Growth At Workwarp, we're dedicated to revolutionizing the way people explore the world's most breathtaking destinations. As a leader in the travel industry, we specialize in providing seamless and enjoyable travel experiences, from the moment our customers book their vehicles to the time they return them. Our passion for tropical getaways and commitment to excellence drive us to deliver exceptional car rental services that exceed our customers' expectations. We're Looking for a Scheduling Assistant - Entry Level to Join Our Remote Team! As a Scheduling Assistant - Entry Level, you will play a vital role in ensuring that our customers have an unforgettable experience with us. You will be responsible for providing exceptional customer service, managing data entry, coordinating travel and accommodation bookings, and scheduling vehicle rentals. If you're a motivated and customer-focused individual with a passion for travel, we want to hear from you! Key Responsibilities: Customer Service: Provide top-notch service to customers via phone, email, and chat. Address inquiries, resolve issues, and ensure a positive experience throughout the rental process. Data Entry: Accurately input and manage customer and rental information in our database. Ensure all records are up-to-date and error-free. Travel/Accommodation Bookings: Assist customers with booking accommodations, flights, and other travel arrangements to complement their car rental experience. Offer recommendations for tropical destinations and local attractions. Scheduling: Coordinate and schedule vehicle rentals, manage booking calendars, and handle any adjustments or changes to reservations. Communication: Act as a liaison between customers and our local rental partners, ensuring clear and effective communication for a smooth rental experience. Problem-Solving: Address and resolve any issues or concerns that arise during the rental process promptly and professionally. Reporting: Generate and review reports on customer feedback, rental trends, and operational performance to support continuous improvement. Essential Qualifications: Proven Experience: 1-2 years of experience in customer service or a similar role, preferably in the travel or car rental industry. Data Entry Skills: Strong data entry skills with attention to detail and accuracy. Technical Proficiency: Proficiency in scheduling software and travel booking systems. Communication Skills: Excellent written and verbal communication skills. Time Management: Ability to work independently and manage time effectively in a remote setting. Travel Enthusiasm: Passion for tropical destinations and knowledge of popular travel spots is a plus. Software Familiarity: Familiarity with CRM systems and office software (e.g., Microsoft Office Suite, Google Workspace). Preferred Qualifications: Industry Experience: Experience working in the travel or car rental industry. Language Skills: Fluency in multiple languages. Technical Skills: Knowledge of additional software applications or tools. What We Offer: Competitive Compensation and Benefits: Competitive Salary: Enjoy a competitive salary based on experience and qualifications. Remote Work: Work from the comfort of your home with flexible working hours. Health and Wellness: Comprehensive health, dental, and vision insurance coverage. Retirement Plan: Access to a 401(k) plan with company matching. Paid Time Off: Generous paid time off (PTO) and holidays to support work-life balance. Professional Growth and Development: Training and Mentorship: Opportunities for career growth and professional development through training and mentorship. Travel Perks: Discounts on car rentals and travel accommodations for personal use. Team Culture: Be part of a supportive and enthusiastic team that values innovation and collaboration. Why Join Our Team? At Workwarp, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of innovation and collaboration, where our team members can grow and thrive. As a Scheduling Assistant - Entry Level, you will have the opportunity to work with a talented team of professionals who share a passion for delivering exceptional travel experiences. Ready to Take the Next Step? If you're excited about the opportunity to join our team and contribute to our mission, we encourage you to apply today. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps. Don't miss this chance to grow your career and be part of a dynamic team that is shaping the future of travel. Apply now and start your journey with Workwarp! Apply for this job