Salesforce Administrator
THE ROLE As Sales and Marketing Operations Specialist, you?ll play a vital role at FrontStream. We are looking for a proactive individual that can help us continually improve and enhance our sales and marketing performance and tech stack. The Sales and Marketing Operations specialist is responsible for moving marketing qualified leads through our sales funnel, tracking conversion rates, analyzing relevant data, and managing our tech stack. We are looking for someone with a deep understanding of sales and marketing processes, marketing and sales automation and our business objectives find areas for improvement. The Sales and Marketing Operations Specialist should be comfortable working in our CRM environment (SalesForce.com), quote-to-cash (SalesForce CPQ), Cloud-based integration - iPaaS (Celigo) and eSignature (DocuSign). The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman?s terms, clearly explaining design options and their potential impact. WHAT YOU?LL DO • Assist sales and marketing teams with prospect outreach. • Monitor and track funnel activity supported by reporting on MQL creation, conversion ratings, and sales velocity. • Manage CRM data to ensure best practices and process improvement. • Administration of Salesforce, DocuSign, Celigo • Manage Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. • Identify and gather requirements, translating into best practice scalable solutions with a focus on exceptional user experience. • Identify unused or underutilized platform features. • Create a platform roadmap and define priorities, liaising with stakeholders. • Own the communication of any platform changes to end users and stakeholders. • New user and ongoing user training. • Technical documentation. Apply tot his job