**Rewritten Job Title:**

Experienced Healthcare Customer Service Representative – Work At Home Opportunity with arenaflex **Rewritten Job Description:** Join arenaflex and Revolutionize the Future of Customer Service At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With our innovative arenaflex-at-home program and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! About arenaflex arenaflex is a dynamic and forward-thinking company that's dedicated to delivering exceptional customer experiences. We're passionate about empowering our employees to make a positive impact on the lives of our customers, and we're committed to creating a work environment that's inclusive, supportive, and rewarding. Our award-winning, in-house non-profit charity, Making Lives Better with arenaflex (MLBA), is focused on empowering people through mission-focused work, and we're proud to say that over 70% of our leaders are promoted from within! Job Summary As a Healthcare Customer Service Representative with arenaflex, you'll play a vital role in helping our clients address their customers' concerns, provide support, and resolve issues. You'll be the face of arenaflex, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering an outstanding customer experience. Responsibilities Assist customers with issues and concerns they are experiencing during the use of our healthcare products and services Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced healthcare services Provide exceptional customer service and support via phone, email, or chat Meet or exceed performance metrics and quality standards Participate in ongoing training and development programs to enhance skills and knowledge Qualifications To succeed in this role, you'll need: A high school diploma or equivalent Customer service experience, preferably in the healthcare industry Strong computer navigational skills and familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues Exceptional listening and comprehension skills, with the ability to empathize with customers and resolve issues Professional and courteous demeanor, with a customer-centric approach Work Environment As a Work At Home representative with arenaflex, you'll have the flexibility to work from the comfort of your own home. Here's what you can expect: Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file arenaflex will provide the equipment you need to conduct your work, including a webcam You'll need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps Physical Demands This role requires constant sedentary work, with minimal physical activity. If you're comfortable working in a seated position for extended periods, you'll thrive in this role. Benefits As an arenaflex employee, you'll enjoy a comprehensive benefits package, including: Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to: Ongoing training and development programs Leadership development opportunities Tuition reimbursement Employee mentorship programs Work Environment and Company Culture Highlights At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and rewarding. You'll have the opportunity to: Work with a diverse team of talented professionals Participate in team-building activities and social events Enjoy a flexible work schedule and Work At Home options Take advantage of our comprehensive benefits package How to Apply If you're passionate about delivering exceptional customer service and making a positive impact on the lives of our customers, we encourage you to apply. Please visit our website to submit your application and complete your online assessment. Our team will review your application, and if selected to move forward, we'll follow up directly. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Job! Apply for this job