Reverse Logistics Coordinator Job Details | RS Group
About the position Responsibilities • Responsible for delivery performance of all purchase orders specific to technology categories • Manages the review, approval, and release of purchase orders as it relates to the supply planning activity • Reviews MRP planning exception reports weekly and takes action to pull-in, push-out or cancel excessive scheduled receipts with supplier where appropriate • Works together with Sales and Suppliers to execute order expedites • Acknowledges purchase orders and updates delivery information in SAP system • Receives follow-up (expedite) requests from sales and other area to obtain status, shipping, and tracking information on PO • Research product/supplier PO information and contacts suppliers to obtain status information to update delivery dates within SAP • Enters supplier tracking information on product and/or supplier PO • Works with members of AP to resolve discrepancies on sales invoices and/or PO's • Facilitates the disposition of discrepant vendor deliveries by working together with the Receiving Discrepancy team to ensure prompt decisions are made and limit delays to Allied customers • Monitor, expedite and update open PO reports and validate material is being processed to meet delivery commitments • Proactively communicates delivery issues in a manner to support and improve customer experience with Allied • Exhibits strong customer service and is dedicated to meeting the expectations and requirements of internal and external customers • Works with Supply Chain leadership with automation process • Works together with other business functions including, but not limited to, Sales and Operations, Product Management, Marketing, and Finance to review and resolve purchase order opportunities related to special costs, ship & debits, and customer's schedules • Works with Sales, AP, Suppliers, Operations to solve PO and delivery issues • Participates in company training programs when applicable • Performs other duties related to delivery management or non-inventory related tasks as assigned by Supply Chain Management Requirements • 1-3 years of experience in an inventory or supply chain position • Strong organizational and analytical skills with the ability to prioritize critical tasks effectively • Excellent communication skills (verbal, written, and listening) for interacting with internal and external stakeholders • Team-oriented with a focus on collaboration and customer service excellence • Dedicated to meeting customer and organizational expectations • Proficient in problem-solving and able to follow general procedures to achieve established goals • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) and other related applications • Experience with SAP systems or similar ERP software is an advantage Nice-to-haves • Bachelor's degree in Business or a related field; or equivalent combination of education and experience • 2+ years of customer services experience in a highly transactional and demanding environment