Retail Customer Service Associate - Remote Office - Customer Experience Expert with Printing, Shipping, and Signs & Graphics Knowledge

Join Our Innovative Team as a Retail Customer Service Associate Be a part of something bigger. We're seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team in our innovative Remote office. As a Retail Customer Service Associate, you will have the opportunity to deliver exceptional customer experiences, drive sales growth, and be part of a dynamic team that values talent and rewards excellence. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're committed to providing a work environment that's engaging, challenging, and supportive. About Our Company and Industry At FedEx Office, we're passionate about delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our company is a leading provider of printing, shipping, and signs & graphics services, and we're committed to helping our customers achieve their goals. We're a diverse and inclusive organization that values different perspectives and ideas, and we're excited to welcome new team members who share our passion for customer service and excellence. Position Summary As a Retail Customer Service Associate, you will be responsible for delivering exceptional customer experiences, providing expert knowledge of our printing, shipping, and signs & graphics services, and driving sales growth. You will work in a fast-paced retail environment, utilizing your consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You will also be responsible for operating and maintaining a wide variety of equipment, managing the production queue and output, and completing assigned tasks based on priority. Key Responsibilities Provide exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions Demonstrate expert knowledge of our printing, shipping, and signs & graphics services, and recommend appropriate products and services to customers Operate and maintain a wide variety of equipment, including printing, binding, and other related equipment Manage the production queue and output, and prioritize tasks to meet customer needs Maintain a safe, clean, and orderly retail store environment Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage Take preemptive action to prevent errors and waste Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits Essential Qualifications and Requirements High school diploma or equivalent education 6+ months of specialized experience in a retail or customer service environment Excellent verbal and written communication skills Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability to bend/twist at the waist and knees on a consistent basis Ability to communicate effectively with customers, vendors, and other team members Ability to perform work activities requiring cooperation and instruction Ability to function in a fast-paced environment, under substantial pressure Ability to maintain attention and concentration for extended periods of time Ability to work with minimal supervision Preferred Qualifications Previous experience in a printing, shipping, or signs & graphics environment Knowledge of Quality concepts and principles Experience with inventory management and control Certification in customer service or sales Skills and Competencies Required for Success Excellent customer service skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Basic math skills and accuracy with handling cash and operating a POS terminal Ability to lift and move heavy objects Strong problem-solving and analytical skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At FedEx Office, we're committed to providing our team members with opportunities for career growth and development. We offer a range of training programs, including: On-the-job training and coaching Classroom training and workshops Online training and development programs Mentorship and career development programs We also offer a range of benefits, including: Competitive salary and bonuses Comprehensive health and wellness programs Retirement savings plans Paid time off and holidays Work Environment and Company Culture Our remote office environment is designed to be comfortable and productive, with: State-of-the-art technology and equipment Flexible work arrangements and telecommuting options Opportunities for team-building and socialization A culture of respect, integrity, and teamwork Compensation, Perks, and Benefits We offer a comprehensive compensation package, including: Competitive salary and bonuses Comprehensive health and wellness programs Retirement savings plans Paid time off and holidays Opportunities for professional development and growth Conclusion If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Retail Customer Service Associate, you will have the chance to make a significant impact on our customers and our business. Apply now and take the first step towards a rewarding new role! Apply for this job