**Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex**

**Job Summary:** Join arenaflex, a leading provider of innovative retail solutions, as a Retail Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing expert knowledge on our products and services, and driving sales growth. If you are passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with a dynamic company, we encourage you to apply. **About arenaflex:** arenaflex is a forward-thinking company that is committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is dedicated to providing innovative retail solutions that meet the evolving needs of our customers. We are proud to be an equal opportunity employer and strive to create a diverse and inclusive work environment that values and respects all individuals. **Key Responsibilities:** As a Retail Customer Service Associate at arenaflex, you will be responsible for: * Delivering exceptional customer experiences by providing expert knowledge on our products and services, anticipating customer needs, and finding solutions to meet customer needs * Providing consultative behaviors in a retail environment to understand each customer's individualized needs and recommend appropriate arenaflex products and services * Taking complex customer orders using order systems and providing accurate pricing information * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents * Maintaining a safe, clean, and orderly retail store environment * Ensuring confidentiality of customer data and careful handling of documents, media, and packages * Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage * Taking preemptive action to prevent errors and waste * Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements:** * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications:** * Previous retail or customer service experience * Knowledge of printing, signs and graphics, and shipping product lines * Experience with Point of Sale terminals (POS) and financial transactions * Ability to work in a team environment and provide training to other team members * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines **Benefits and Perks:** * Competitive hourly rate * Opportunities for career growth and professional development * Comprehensive training program * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to arenaflex's employee assistance program * Opportunities for advancement and promotion **Work Environment and Culture:** arenaflex is committed to creating a diverse and inclusive work environment that values and respects all individuals. Our team is dedicated to delivering exceptional customer experiences, driving sales growth, and providing innovative retail solutions. We are proud to be an equal opportunity employer and strive to create a workplace that is free from discrimination and harassment. **How to Apply:** If you are passionate about delivering exceptional customer experiences, have a keen eye for detail, and are eager to learn and grow with a dynamic company, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. **Accommodations:** arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. **Fair Chance Hiring:** arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job