[Remote] Work from Home Inbound Customer Service (State of Wisconsin)

Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is seeking a flexible part-time, seasonal Inbound Customer Service Representative to join their team. The role involves maintaining positive customer relations by addressing product-related concerns, taking orders, and providing support while working from home. Responsibilities Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions Navigating through multiple systems and entering information using your keyboard including function keys while speaking with customers on the phone Skills Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP) Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer 8GB RAM or installed memory 10GB of Free Hard Disk Space Internet Download Speed: 4.0 MBPS Internet Upload Speed: 2.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed) Keyboard: Function Keys (F-Keys) Wired USB Headset Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST Training Requirements (Mandatory): 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST Training Requirements (Mandatory): Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS Dedicated High Speed Internet: Internet Upload Speed: 5.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed) Webcams are recommended (not required) Dual monitors recommended (not required) Minimum monitor size of 17+ inches recommended (not required) External mouse recommended (not required) Benefits Flexible schedules Paid training Employee discounts up to 50% Booster Discount Certificates that allow employees to purchase company products for free Company Overview Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is